Becht/Givens Service Experts Reviews

"Technicians were very efficient and answered my questions."

"i would have liked to have known what he did and didn't do. the bill didn't really say and my grandson didn't know"

"Hello. The salesman was great. During installation though one of the techs came near the room where we were and asked to wash a rag. We were/ are high risk Covid so had communicated we wanted no contact and to call from outside to talk. We were thus super startled when he came into our kitchen to speak to us through the open layout to the next room. Startled I simply said yes thinking he wanted to wash to his rag in the bathroom. Instead he walked over to the sink with our dishes and washed out a rag. It was just a little odd. We haven't had our closest family in our house since April 2020 so as you can imagine - it was just... odd and unexpected. They were unable to get our old furnace out thus we agreed that after Covid at no cost to us , you all will return and get the old furnace out with the help of a plumber which we really appreciate. Again, the sales man was super nice, accessible, great."

"I didnt have any criteria to help what merits any of the numbers 1-10, so I rated a 10. I did observe their expertise was good, cleanliness good, efficiency and professionalism were excellent and assume that merits a score o 10."

"VERY KNOWLEDGABLE,GOOD KNOWLEDGE BASIS OF WHAT WE NEEDED, VERY CLEAN AND WORK WAS COMPLETED IN A TIMELY FASHION"

"Brayton represented Becht-Givens quite well; as a professional and very knowledgeable plumber...we asked questions, he had answers. He did, however, leave our gas-fired water heater turned off. But, he was able to assist me (via phone) to quickly get the heater re-started; an anxious moment, I suspect, but mistakes of that nature are solid learning experiences."

"Everything went great."

"Both men did a good job. Very respectful and professional. Represent your company the way you would hope. Thanks, Frank"

"Brayton was very thorough and dis an extremely good job with installing our water heater."

"The tech cleaned everything and answered all my questions."

"Once again I am very pleased with the service technician and the work he did. Once again I'm very disappointed at having spent an entire day waiting to be served!! YOU REALLY NEED TO HIRE MORE SERVICE TECHS!!!!"

"Tech was on time. He wore mask and booties. He gave detailed explanations about his work and my unit. Ver efficient!"

"technician was able to fix my issue."

"Everything went fine on the latest service. We do still get a loud sound from time to time. This has been an ongoing issue since the unit was installed despite several attempts to correct it. It is somewhat better but not completely resolved."

"Service is always great and the technicians have always been receptive to my sometimes silly questions"

"Prompt and efficient"

"He knew what he was doing and was polite."

"Because manager sent a different technician to our house for second opinion from what first Becht and Given technician said. First technician said it would be $1200 to fix problem. Second technician said it was nothing found only normal wear and tear. Very pleased manager send a second technician for a fresh look at problem. Cant really answer below questions until probably my next service."

"Unable to complete full service because of how the install was done. The service was fine."

"Both plumbers are super professional and personable. They take the time to explain details."

"Good quality Service!!"

"the tech was on time and did the job that we had requested. The appointment time was set for the time we asked for."

"Technician was very polite and knowledgable."

"Technician was thorough and seemed very professional."

"The guys took their time to answer my questions and really seem to care about the job they did."

"THE TECHNICIAN WAS WONDERFUL!! HE SPENT ALL THE TIME IT TOOK TO FIND A GAS LEAK, I DIDN'T KNOW WE HAD!! HE MAY HAVE SAVED OUR HOUSE FROM AN EXPLOSION!! HE IS WORTH A 10++++ Having said that, your dispatch system is worth a 2!! I got a call saying our house was 30-45 minutes away from our service call! TWO HOURS LATER I CALLED YOU AND ASKED WHAT HAPPENED!!?? I WAS TOLD THEY DIDN'T KNOW BUT THAT SOMEONE WOULD BE THERE "TODAY"!! 30-45 MINUTES ACTUALLY EQUATED TO ABOUT 2 1/2 HOURS!!!! AND WHAT KIND OF AN ANSWER IS "TODAY!!??""

"It was nice to work with a professional."

"Technician was extremely nice but professional and I had a few questions that he answered and showed me how a few things worked and he cleaned inside the furnace where it was a bit dusty and looked over everything throughly."

"The tech told us we needed to replace components that are old but still working fine. He gave us an outrageous price for work that we "needed." Verified not necessary by family HVAC friend. ALSO NO CLEANING WAS DONE WHICH IS SUPPOSED TO BE INCLUDED IN OUR PREPAID BI-ANNUAL SEVICE CONTRACT."

"Service tech, Dan, is very helpful and seems interested in providing the best service and information that he can. He is familiar with my system and gives good suggestions about how I can save $s in the operation of my equipment."

"No reason"

"Clean, efficient and thorough service done in timely manner beginning with work scheduler and completed by service technician"

"reliable service"

"Inspection only- no service needed"

"The technician"

"I am confident that Dan did a thorough service inspection."

"Missed appointment, had to call. Scheduling mistake. BUT, a technician, who was very professional, was rerouted in a short amount of time."

"Brayton was on time and completed his work professionally. He was courteous and friendly."

"Technician said there was no need to check the AC unit?"

"Did not have right size replacement filters"

"Very professional, knowledgeable, used shoe covers"

"As requested, BG gave me the first cancelled appointment rather than have me wait over a month for the next open one. BG called me 40 min before arrival and the Michael arrived at the beginning of the scheduled window. Gave me an honest appraisal of my systems, new and old."

"."

"Tech knew exactly what was wrong, told us price beforehand and was very patient with our questions"

"Anthony is always prompt and friendly. He is a hard worker and I have full trust in his skills. He is dedicated to his profession."

"We have had Becht/Givens servicing our a/c equipment for nearly 30 years. We have never been disappointed. Just like on this heating checkup it was discovered our blower fan motor's capacitor was getting weak. It was brought to our attention and replaced while the technician was here. Thanks you all!"

"He accomplish what was required; even thought being given the wrong filter."

"Service is always good. We have never had a problem."

"As with all previous servicing, the visiting technician provided the excellent service we have come to expect from the company."

"Dan has provided service in our home several times over the years and is always informative, polite and honest with us. He always does what he says and I feel that we can rely on him and the company."

"Pleasant & answered questions"

"Everyone was on time. They were clear about the work to be done. The consultant Michael Hayden came to coordinate BG workers with the electrician. And the install was finished by lunchtime. It was seamless and doesnt get much better than that. Top notch!"

"I have been with Becht/Givens for twenty years or more and I dont want to change."

"The fall maintenance was completed quickly and the technician was very nice."

"Slight delay in completing service run as agreed."

"Michael didn't come into my home with some high pressure sales pitch nor did I feel like he was trying "fear" sell me into buying a product I didn't need. Actually, he gave me multiple options. Due to my situation, he thought outside of the box. When we discussed an air filtration system he explained the different options your company could install. He addressed my concerns with my current unit, which is 16 years old. He was very professional and followed all of the COVID guidelines. I appreciated the time he took to explain the information and look forward to receiving his follow up email."

"The technician was very friendly and answered questions honestly."

"Service was thorough and efficient"

"We've used Anthony several times in the past and he's always professional, thorough, and considerate. Top notch."

"Very courteous, Knowledgeable, followed Covid guidelines, Promptly on time with a phone alert,"

"Gabe explained the problem and how to avoid it in the future."

"The guys were very professional about what they were doiing"

"Professional"

"The technician cleaned the air conditioner and explained what he did."

"Honesty"

"Very thorough"

"Always very helpful when I schedule and the service is handled well"

"The tech was very polite and explained everything he needed to do and how to prevent the issue I had."

"Gabe did a great job very honest and thorough. I did feel the service charge is a little pricey, you may want to consider adjusting that price for your most valued customers. As I have used you all for 20+ years and I have five rental properties, maybe some additional consideration might be warranted."

"Tech was rude and used his opinion for our report"

"Quickly handled my problem."

"Daniel did a very good job restoring my air conditioner. I will ask for him next time. Cant say the same for the fellow I think his name was George who did my spring inspection on May 13. He failed to clean my air conditioner and wonder what else he didnt do"

"Very professional and informative."

"Gabriel presenter hisself in a polite, professional And courteous manner. He replaced my filter and resumed his duties without hesitation. I enjoyed having Gabriel be my HVAC tech."

"Trying to rent me a heat pump? Wow why would I use a company that seemingly wants to own my home?!?"

"I'm frustrated with my AC as it has needed service every summer but BG has been good about sending people out"

"Everything as it should be"

"Technician provided excellent feedback from his findings upon servicing A/C unit.He was in and out within a reasonable time, arrived within the selected time frame, called to alert me he was on his way, was not intrusive ."

"Anthony and Brayton were very professional. They explained everything they did and answered all questions we had..."

"Knowledgeable, friendly, did not try to sell me something I dont need"

"I was very pleased with Jerome Farnsley, and with installers Jeff, John and Frank on my recent purchase of an AC unit."

"Professionalism of installers/consultants."

"Through very polite came early Talked about future business when needing to replace."

"Gabe seemed to be knowledgeable. He was courteous and friendly!"

"Fast service"

"On time, courteous, professional technician. As usual with BG."

"Brayton was very professional and friendly."

"Efficient, to the point and serviced as needed, good technician"

"Service was prompt and efficient. Gabriel quickly diagnosed the noise problem with my AC unit. New parts were ordered and installed and my AC is now purring like a kitten! Glad to be an Advantage Plan customer! ??"

"efficient, considerate technician"

"I'm always pleased with your technicians. Both professional and friendly."

"on time friendly got job quick"

"Jorge was absolutely the best (friendliest, most courteous, most thorough) technician we have ever had for a tune-up! He was very thoughtful when moving around our home full of pets (they loved him too). Thank you Jorge!!!!!"

"Technician was very polite and respectful of our property! Much appreciated!"

"Explained and reviewed all."

"Courteous"

"The tech poked a hole in the insulated 12" hose to check the temperature coming out of the unit in the attic. This is the 4th time a tech has done this and the pipe should not be used as it is in an unconditioned space. The unit in the basement does not have an outlet "hose" and the temp is taken above the coil? The tech pointed out that there was a screw in the area above the coil where it could be tested. It is now labeled as a test port. Please use this in the future. Other than that the tech was friendly and efficient. If he is going to wear a mask, wear it properly over the mouth and nose."

"Mike accessed the problem got the part and made the repair as quickly as possible"

"Did a good job"

"He told us exactly everything that we were going to need and have done."

"On time, efficient and professional"

"Young man came went too work given me info about the light good info. I Thank him. For doing a good job he was fast."

"Technician was very thorough & professional while servicing A/C."

"Technician was knowledgeable and very professional. He also observed COVID19 guidelines."

"Service was excellent over all but they did not bring a ladder to repair the flue cap on the roof."

"Dan was professional helpful and courteous"

"Technician arrived on time and delivered prompt service."

"Tech was very good. Did his job and explained very wrll"

"He serviced our systems and followed all China flu safety precautions"

"Very professional"

"Tech does a good job and is very friendly"

"Dan was very professional and thorough."

"He was knowledgeable and dud everything I expected him to do."

"Very efficient and thorough."

"Efficient and friendly"

"Had to have someone come back as the original tech failed to totally clean the outside unit."

"Excellent service but had to schedule 2 different days to get all parts"

"Tech, was prompt and finished quickly."

"Knowledgeable, friendly, easy going, dependable and worked well with his partner."

"Through analysis and cleaning of heat pump and water lines, and adjustment of system. Dave was personable and easy to communicate with."

"He did an excellent job!"

"They did a great job on the work, but was told it would be a "contact-free" visit where they would just call/text instead of knocking on the door. No big deal"

"Very persistant in getting things right although it took awhile. It would be a good idea to get familiar with a product before selling it."

"Technicians were very thorough and kept us informed."

"Very Professional. He was careful to follow social distancing and sore PPE. He was very pleasant and thorough."

"We LOVE Jorge! He's been to our house several times now, and he's so knowledgeable and respectful. He's also fun to talk with!"

"Your technicians are very nice and thorough."

"checked heater for a smell of smoke, and did not fnd anything. Very professional and personable."

"Technician worked hard on trying to solve my issue. He ordered parts and rescheduled a visit for when the part came in. Hopefully this part will resolve my issue."

"We have been doing business with this company since 1995 when it was only Mr. Givens. We have stayed with them because of superior products and services."

"Very knowledgeable serviceman"

"The.rep that came here was very nice polite and knowalogeable."

"Service"

"Mike has been here before. He's very nice and professional. Always does a great job."

"Excellent work. We're happy that the tech did not need to come in during the pandemic. He was quick and friendly."

"very professional and friendly"

"Mike arrived right on time and went right to work. He was totally aware of the coronavirus safety precautions and practiced them in a very professional manner."

"Explained job and discussed. Gave insight to my desire outcome and he explained the details back"

"Overall satisfied. Would have rated 10 if the part was available on first service call."

"Very professional"

"Technician was very knowledgeable with my HCAC, diagnosed and corrected problem and had my unit completely operational within 20 minutes. He was professionally courteous and explanatory in his service.He really gave us stellar service."

"The technician remembered to bring the correct filter for our system. He did a very thorough job of cleaning the outside unit."

"On time, efficient, courteous"

"Jorge was very efficient, knowledgeable as well as personable"

"Service tech was very professional, on time, and clean."

"Jeorge was very knowledgeable and had system analyzed and operating in about 30 minutes. He was professionally courteous in communicating the problem causing our unit to not operate."

"Professional, knowledgeable, prompt"

"Evan did a wonderful job very efficiently and quietly"

"Jorge moved expeditiously and explained in detail all of the preventive maintenance he did on the system. He also replaced the filter and explained why it should be changed every six months because of pets."

"Mike arrived on time, and was respectful of the safe zone aspects of current coronavirus epidemic. He conducted his work and asked questions in a very professional manner. He told me what he had done and that our unit checked out fine,"

"Great service. Calls before arriving, shoe Covers, discuss issues found."

"They were the first to diagnosis the problem and make the improvement. Previous technicians told me "it's normal and just keep the fan on". For any future maintenance or service I only want these two service technicians Michael and David.. They have the expertise and are very professional."

"Your employee was very good he went the extra mile"

"He kept me informed on what he was doing and the cost of things."

"Friendly and efficient"

"Very good"

"Very thourough"

"Becht is a trusted and reliable service provider. This was no exception"

"Our system is running great. Your service was impeccable."

"Your company has taken care of my units for over 10 yrs."

"Dan always goes above and beyond. He makes sure to both explain and show me where potential problems exist."

"arrived on time. good service"

"Mike is very professional. He called before he arrived, was very through and answered al my questions"

"Gabe was prompt and very good at providing the service for my equipment"

"Dan was efficient and on time which allowed me to get to work myself. He explained everything thoroughly so I understood how my AC runs."

"Quick and complete."

"Very polite and answered my questons"

"very courteous and explained problem."

"Anthony and Brayton continue to troubleshoot the issues related to the new water heater. We hope the fix is in."

"Timely, thoughtful, thorough."

"Everything went smooth, kept things clean and left things totally picked up and running"

"Always great service from every technician. Very professional."

"Great help, no problems at all."

"Prompt, thorough, courteous service by Mike"

"They did a thorough indpection"

"Mike Hayden was very nice and extremely helpful. He took time to answer all of my questions and discuss the options. I really appreciate his help and expertise!"

"Very good work done, professional plumber."

"On time. Work done appropriately. Left work areas clean and neat."

"Had appointment set up called and said they were running behind therefore rescheduled for next day! Text saying they had to cancel due to rain and they would reschedule for this week and still havent heard anything from them! Had to call another company to come out and do job! Very unsatisfied!!!!"

"He was quick and efficient and helped me with filter recommendations"

"Did a great job."

"Prompt and professional service."

"Mike knew exactly what was wrong with our second floor furnace, checked our repair records, ordered the new replacement part, and replaced it in a very efficient and timely manner. Kudos to Mike for his expertise and friendly manner!"

"Our technician was friendly, respectful and knowledgeable about what he was doing."

"Punctual and efficient service"

"Friendly and helpful"

"Mike Hayden has been top notch with both residential and business advice on furnace and air conditioning for over 15 years. Prompt attention to every detail. Recommend highly."

"The technicians went right to work, did what needed to be done and were gone in a smart time"

"Daniel came in the estimated time frame. He pinpointed the problem right away. He had to leave to get a part to finish the job. He put it in quickly and I had heat."

"Mike was able to figure out quickly what was wrong with our furnace and explained it in layman's terms for me to understand. He is a hard worker and went beyond the call of duty to deliver excellent service. In fact, I will ask for him to do our maintenance every time it is due!"

"did a exceptionally great job! more than polite, tons of expelations of the work to be done. what was done was done in a speedy manor. i was indeed -- impressed! great two guys!"

"Your service technicians are always good. However, this is the third time that I had to chase your organization down to set up an appointment for service. I pay a monthly fee and no one ever reaches out to me. This last service had a window of 2 to 4 PM. A gentleman did not come until 5:30 PM. He was actually not the schedule technician. He was very good however."

"Guy was later than talked about and had sales pitch."

"Great friendly and knowledgeable service."

"Professional technician"

"He told me what he was going to do"

"Pleasant representative; could not find the problem."

"George is such a personable & competent service technician. He had been at our house before assisting on a plumbing job with Anthony. The pride he has in his job just radiates."

"Technician was friendly and professional"

"First, Jorge was a pleasure to talk to and very informative regarding our system. Jorge was very neat with his work and explained things on the way."

"Excellent technician and service provided."

"Technician explained tests and results thoroughly."

"Gabe & Mike provided us with excellent service, listened and addressed our issues/concerns and answered questions so that we understood."

"Courteous/informative & concentious."

"Anthony was professional , thorough, clean and overall did a great job installing my new water heater."

"Mike was personable and effective in describing the work he did."

"prompt and efficient!"

"we paid double..we found out from 2 other sources that we were over charged..."

"Technician was prompt,knowledgeable. professional, and courteous ."

"Very pleasant, on time, fixed a little issue we had"

"ARRIVED ON TIME, VERY EXPERIENCED AND PLEASANT"

"The work is done properly and technicians arrive on schedule. But Ive gotten mixed messages about the condition of my units depending on which technician does the checking."

"George was efficient and courteous"

"Anthony responded immediately and competently to my problem."

"Technician friendly, experienced, and very honest."

"Friendly, courteous man. Hopefully hes as knowledgeable. I wouldnt know about that."

"Anthony is super knowledgeable, and inspires confidence in the brand."

"He was informative & personable."

"He was thorough."

"Dan did a great job of explaining all facets of the system."

"Tech arrived on time, prepared and immediately went to work with the inspection"

"Jorge was very polite and seemed knowledgeable - checked out the furnace and reminded us to hang our radon and smoke detector - he advised us about the saftey switch that detects moisture"

"George was very efficient and professional. He performed all the necessary checks and maintenance services."

"Chris was thorough and didnt try to sell me something I didnt need. He explained where some future repairs may be needed."

"We LOVE Anthony! He always does an amazing job!"

"Michael is always professional and takes the extra time to answer my questions. On his recent visit 11-9-19 my house was the first appointment and he was early (8-10) which allowed me to go to my office before the 2-4 appointment at my parents home :)"

"Michael is always professional taking the extra time to answer any questions we may have"

"Verygood to work with"

"Sales consultant seemed very knowledgeable."

"Jorge was polite, respectful, and got the job done."

"Eric arrived on time, very efficient, pleasant attitude, and answered my questions."

"Very thorough and friendly."

"Professional. Called to let me know there was a delay. Price seemed high to me"

"The salesman was there giving me information and answering all questions."

"He provided accurate information and gave straight answers."

"On time, professional and explained all very well."

"Very Knowledgable Very Professional Timely Service"

"Anthony was very informative. He is polite and professional at all times."

"Chris was very professional and went right to work. He spoke politely and I enjoyed my time with him."

"fast and great service"

"Technician was very polite and thorough. I thought he did a good job."

"He was on time, quick and clean"

"He seemed to have done a good job."

"I loved the job but thought it odd he told me I needed a new filter vs. grabbing one from his truck and putting in a new one for me. That is little but I sort of expect it when I am a repeat customer."

"I feel confident that Dan has my best interest in mind."

"Dan was very knowledgable and very easy to contact!"

"He did more checking than the last tech who replaced a foot long bulb. I thought the previous guy was going to do the whole thing, but I probably should have asked why he didn't the whole thing, while Evan did the whole thing checking on it."

"Tech did a very good job. Very polite and explained everything"

"I had asked for a quote to replace my heat pump and my air handler. The tech called me and got some information. Then he never called back or sent me an e-mail with the quote. Very unprofessional"

"Professional, respectful of my property, and courteous"

"They were quick, kind, and efficient!"

"Problem was not resolved and no follow up"

"Our tech Dan fantastic...friendly...very good... Impressed as well that was a late night service call...we feel can always depend on Becht-Givens!!!"

"We had Mike Duffy come out to perform the semi-annual maintenance on our furnace and we are really pleased with the way Mike Duffy performed the maintenance. Mike was very thorough in checking the workings of our furnace and in cleaning our furnace . Mike Duffy also discovered we had a weak capacitor and quickle replaced it . Mike did an excellent job and we are really pleased with his work ."

"Phoned ahead. Arrived earlier than scheduled. Courteous. Friendly. Efficient."

"Routine service, nothing special"

"Great work that was thoroughly explained."

"Chris is a true professional; honest, polite and helpful."

"Technician was very professional and explained what he had done."

"Work was done very professionally and competently."

"Anthony was very knowledgeable and frank in his assessment of the situation and recommendations"

"Dan did a great job!"

"Daniel has been here so many times that I know n trust him."

"He explains things very well."

"Mike was very good at explaining the problem"

"I forgot the technician was coming and my broken phone DID NOT ring, so when he appeared I had to ask if he would work outside first. He did that work and then the inside work. He answered my questions and was helpful and polite."

"Always courteous and thorough."

"Dan answered all my questions. He performed the services well."

"fast and great service , highly recommend Mike. He was 200% ????????"

"My thermostat stopped working on a Saturday when the temperature was 95 outside. I changed the batteries but that didn't work and the inside temperature hit 82 and rising when I made the call. Evan arrived in a short time, fixed the thermostat - bad connections. The visit really got me out of a possible jam and I appreciate his help and competence."

"Technician was very knowledgeable and helpful"

"He called before coming, worked quickly."