Becht/Givens Service Experts Reviews

"Technician was prompt,knowledgeable. professional, and courteous ."

"Very pleasant, on time, fixed a little issue we had"

"ARRIVED ON TIME, VERY EXPERIENCED AND PLEASANT"

"The work is done properly and technicians arrive on schedule. But Ive gotten mixed messages about the condition of my units depending on which technician does the checking."

"George was efficient and courteous"

"Anthony responded immediately and competently to my problem."

"Technician friendly, experienced, and very honest."

"Friendly, courteous man. Hopefully hes as knowledgeable. I wouldnt know about that."

"Anthony is super knowledgeable, and inspires confidence in the brand."

"He was informative & personable."

"He was thorough."

"Dan did a great job of explaining all facets of the system."

"Tech arrived on time, prepared and immediately went to work with the inspection"

"Jorge was very polite and seemed knowledgeable - checked out the furnace and reminded us to hang our radon and smoke detector - he advised us about the saftey switch that detects moisture"

"George was very efficient and professional. He performed all the necessary checks and maintenance services."

"Chris was thorough and didnt try to sell me something I didnt need. He explained where some future repairs may be needed."

"We LOVE Anthony! He always does an amazing job!"

"Michael is always professional and takes the extra time to answer my questions. On his recent visit 11-9-19 my house was the first appointment and he was early (8-10) which allowed me to go to my office before the 2-4 appointment at my parents home :)"

"Michael is always professional taking the extra time to answer any questions we may have"

"Verygood to work with"

"Sales consultant seemed very knowledgeable."

"Jorge was polite, respectful, and got the job done."

"Eric arrived on time, very efficient, pleasant attitude, and answered my questions."

"Very thorough and friendly."

"Professional. Called to let me know there was a delay. Price seemed high to me"

"The salesman was there giving me information and answering all questions."

"He provided accurate information and gave straight answers."

"On time, professional and explained all very well."

"Very Knowledgable Very Professional Timely Service"

"Anthony was very informative. He is polite and professional at all times."

"Chris was very professional and went right to work. He spoke politely and I enjoyed my time with him."

"fast and great service"

"Technician was very polite and thorough. I thought he did a good job."

"He was on time, quick and clean"

"He seemed to have done a good job."

"I loved the job but thought it odd he told me I needed a new filter vs. grabbing one from his truck and putting in a new one for me. That is little but I sort of expect it when I am a repeat customer."

"I feel confident that Dan has my best interest in mind."

"Dan was very knowledgable and very easy to contact!"

"He did more checking than the last tech who replaced a foot long bulb. I thought the previous guy was going to do the whole thing, but I probably should have asked why he didn't the whole thing, while Evan did the whole thing checking on it."

"Tech did a very good job. Very polite and explained everything"

"I had asked for a quote to replace my heat pump and my air handler. The tech called me and got some information. Then he never called back or sent me an e-mail with the quote. Very unprofessional"

"Professional, respectful of my property, and courteous"

"They were quick, kind, and efficient!"

"Problem was not resolved and no follow up"

"Our tech Dan fantastic...friendly...very good... Impressed as well that was a late night service call...we feel can always depend on Becht-Givens!!!"

"We had Mike Duffy come out to perform the semi-annual maintenance on our furnace and we are really pleased with the way Mike Duffy performed the maintenance. Mike was very thorough in checking the workings of our furnace and in cleaning our furnace . Mike Duffy also discovered we had a weak capacitor and quickle replaced it . Mike did an excellent job and we are really pleased with his work ."

"Phoned ahead. Arrived earlier than scheduled. Courteous. Friendly. Efficient."

"Routine service, nothing special"

"Great work that was thoroughly explained."

"Chris is a true professional; honest, polite and helpful."

"Technician was very professional and explained what he had done."

"Work was done very professionally and competently."

"Anthony was very knowledgeable and frank in his assessment of the situation and recommendations"

"Dan did a great job!"

"Daniel has been here so many times that I know n trust him."

"He explains things very well."

"Mike was very good at explaining the problem"

"I forgot the technician was coming and my broken phone DID NOT ring, so when he appeared I had to ask if he would work outside first. He did that work and then the inside work. He answered my questions and was helpful and polite."

"Always courteous and thorough."

"Dan answered all my questions. He performed the services well."

"fast and great service , highly recommend Mike. He was 200% ????????"

"My thermostat stopped working on a Saturday when the temperature was 95 outside. I changed the batteries but that didn't work and the inside temperature hit 82 and rising when I made the call. Evan arrived in a short time, fixed the thermostat - bad connections. The visit really got me out of a possible jam and I appreciate his help and competence."

"Technician was very knowledgeable and helpful"

"He called before coming, worked quickly."

"Did a good job checking everything."

"Good service and answers to several questions."

"Courtesy and information given"

"very friendly,explained every thing he did"

"Evan was prompt, kind, knowledgeable, efficient, and conscientious."

"Professional, courteous, explained service"

"Mike was amazing!!! He did such a great job and was very understanding. My husband and I were having a rough day and he definitely made it better. He was great with our dogs. The customer service of this company is overwhelming fantastic. Even the lady we originally spoke with was very pleasant and patient. They were able to get us scheduled within a few hours. I definitely recommend them and will use them in the future."

"Quick installation of part- less than half the time that was estimated"

"No ones perfect but he was pretty good."

"On time, professional and informative."

"Jerome was very friendly and knowledgeable."

"Called to let me know that he was on his way, very professional"

"Professional and efficient service by the technician."

"Great service"

"Jerome is a true asset to your company. He has excellant knowledge of our systems and answers all questions and concerns for us."

"He did remove the top of outside unit and remove the leaves on the inside."

"Quick, honest, and got the pipe cleared!"

"Both were very punctual and knowledgeable about what they were doing, they also were friendly and professional. They were kind to my family and even willing to answer my 3 year olds questions and concerns."

"I am very highly satisfied with Jerome's service. but BG overall has been significantly less than. The reason Jerome had to come was that a piece was missing since installation. BG techs have been to my home four times since installation and no one noticed this."

"Professional, Jerome swapped out an A-coil and had the unit up and running in no time."

"Our concerns were addressed and follow-up was provided."

"While the problem could not be replicated, Mike was very thorough, ran numerous checks, and brought in others by phone to discuss,"

"Nice and professional techs"

"looks like all is working"

"My mom has always had a wonderful experience with Becht-Givens, and the work done at my house was no exception. Everyone was kind and polite, and they always arrived right on time."

"every great but the Price"

"Anthony is VERY THOROUGH!...a great addition to your staff."

"You all were able to come out the same day I called & he was very courteous & done a great job"

"Very helpful and knowledgeable"

"super fast response,"

"Chris was professional and great!"

"very professional, clean, careful of dry wall and doors. really worked hard."

"Timely, effective"

"Anthony solved my problems efficiently with care to my home and explained things to me."

"Technician put on booties to protect my carpet. He was quick on the job and closed everything back up. Recommended I change my filter (I knew it needed to be done and he caught it too). Good quality service."

"Service called, came on time and. Changes my air filter."

"Response was fast"

"I asked the last time you all were at my residence to please have them bring a filter every time they come. He did not. So we did go ahead and order a filter. Every time I order a filter - it is a different price and it is supposed to be the same filter. One time it's over $100 the next time it's like $80. This time it was well over $100. I doubt that I am getting the same quality filter - unless I'm being mis charged!!"

"Seems like all the service I used to receive in the past are no longer performed. No freon check or pressure checks, no cleaning or removal of leaves down in the motor. Did finally talk the tech into cleaning the coils."

"Chris the technician arrived on time and serviced all three of our air Conditioners. He was very professional and personable and efficient. Would recommend him to anyone. Very pleased with his service."

"Tech was courteous & easy to speak with."

"Was on time. Did his job"

"Mike was very helpfully and explained details so we could understand"

"The technicians are always very thorough and listen patiently when I ask questions"

"Received a message on the 4th that there was a cancellation. I was not home and in this instance it would have been great to get a 2nd call to my mobile number. I would have taken the earlier appt!"

"Courteous and efficient and on time"

"He went through and checked the entire HVAC system."

"Competent technician"

"fast service and expert advice"

"Tech arrived and promptly resolved our issue"

"I asked the technician to replace the fan blade on the condensor unit and was told that the fan blade and motor needed to be replaced for a cost of $653. I declined and paid the $99 service fee, waited (2) days without A/C for a replacement fan blade to arrive, replaced the fan blade only and the unit is running just fine. I was also billed twice by (2) different offices and had to wait several days to be refunded money that I did not owe."

"They were professional, made sure I was taken care of to best of their abilities and when they needed to come back they got me scheduled ASAP"

"Showed up for repair during my busiest week of the year. Took care of business when it was needed."

"Josh & Evan were very professional & explained everything to me."

"The technician was respectful and kept me informed throughout the process of checking my system."

"Tech was very nice and explained what he was going to have to do. Very efficient ..."

"Very professional service with a smile!"

"This technician was very knowledgeable about his work. Solved a problem that the last technician failed to do."

"He did a great job."

"Prompt, professional service. Thanks!"

"He did good and I was very satisfied until he found a piece of hardware that would have to be replace. I'm glad that he fond it and I trust that it was really broken, per se."

"We were very satisfied with the service that Wei provided. We will request him in the future. He was here two times and was very quick at finding the issues for that service call. He is also very courteous and kind. He also spent time trying to make sure there were no other problems. We are not satisfied that we have had to have 3 visits for a unit that we have only had since last August, and they seemed to be different issues. Wei has it working well for now, and we appreciate that."

"Service provided as requested"

"answered questions, covered floors and carpet, arrived in a timely manner."

"Anthony was very versed in what is necessary to complete the task at hand. Knowledgeable. Friendly. Willing to answer questions. Patient. Answered all of our questions thoroughly and completely."

"Through job with good explanation of work"

"Evan was very professional, pointed out several things and explained why it would be helpful to address these issues. He did so in a very concerning way... not from a "salesman" approach."

"Josh was courteous and knew what he was doing. Very friendly and told us about the Advantage Plan and we will talk about it to see about maybe doing it"

"Technician forgot to hook a wire back up and my tenants were stuck without a/c until it was fixed the next day. Over 80 degrees in the house with rain outside = frustrated tenants."

"Timely, pleasant, professional, just a little expensive for the 1hour of work"

"I felt that the technician was trying to get me to have things replaced or fixed that werent necessary or presently broken"

"Anthony is very professional and he took care of the problem"

"See below"

"Technician was very through and I felt confident that my units were well checked out"

"Michael thoroughly explained the mechanics of the different options."

"He was great. Went around all the things that pertained to his area. Nice man"

"We've always had very good service from Becht/Givens"

"Jerome is the best. does a good job maintaining our air conditioner and furnace. we have been with Becht's 48 years."

"Failed to wash my air filter"

"Technician is pleasant knowledgeable and willing to go the extra mile to get the job done. He drove halfway across town to get a needed part to get the job completed in one day."

"Great service for this ticket start to finish."

"The drain line from the kitchen sink was not completely cleared."

"Was courteous and seemed efficient."

"Service was fast and friendly."

"Anthony is a genius."

"Still freezing up."

"We had a very poor experience... first the call center didnt schedule us right, so they had to schedule a new appointment... which i guess fell under after hours and after hours cant fix anything. I dont understand the point of having after hours if they cant do what the customer needs.. pointless and waste of my 99 dollars. So I had to schedule another appointment t get what we needed to get done. I did talk to a manager and he was nice and helpful. But I feel like you need to know because we are having another company come here because the whole problem didnt get fix. My husband told the first and second guy the fan would just stop working... neither one thought to check to see if something wasnt working properly. The first guy just told him how to trip it and make it work again. Really? So we have been doing this your guys left. The second guy told us we had a coolant leak. Wanted to charge us 173 to check for it and it was like 4500 to fix it. I am so thankful we told him no, this new company told us it all related to the fan not working. My husband did say both guys were very nice. We just werent impress with their work ethic. I am not trying to be rude but I feel like you should know how things were handle out here. The manager fix the appointment and made everything right there but our problem wasnt solved."

"He did a comprehensive job"

"both chris and dave were helpful and answered our questions."

"Great service as usual!"

"He is one person that answers questions, did a good job come in and work."

"Always have room for improvement"

"outstanding job"

"Expertise, coutesy"

"Both Evan and Jeremy Nanney were very personable and efficient. They seem to have a lot of fun working together and did not rush."

"The technician was very though and made suggestions for improved performance of my HVAC systems"

"On time, answered all my questions, very nice."

"Very timely, pleasant, courteous and professional"

"Dan, my tech, was wonderful. Very polite and courteous, and professional."

"Anthony explains everything in detail"

"The technician was very pleasant."

"Michael did a thorough job inspecting and cleaning the AC unit and furnace. What I really appreciate is that he listened when I let me know that I can't replace my old units right now. He was understanding and didn't try to hard sell me on a bunch of new equipment I can't afford. He did a great job though. I really appreciate you keeping our clunkers working in the meantime. Thank you."

"That is what I thought"

"He came 8n and went straight to work looking for the problem."

"I thought Jerome was really well informed."

"The tech was polite and got right to the job. He caulked the window unit so water would not run thru it. I called about my problem on a Monday and Tuesday the tech was here to work on my problem."

"Prompt and courteous. Thorough and efficient. It has been like that since we started doing business with Mr. Givens back in 1995."

"Anthony does a nice job & keeps me informed throughout the job & the process."

"Courteous and helpful"

"The tech was knowledgeable, efficient, and friendly."

"The technician was very polite, respectful of my home, and informative about what he was doing."

"Kelly was very professional and knew her job"

"I have no issues regarding Jerome (the technician) and the unfortunate news he delivered to me regarding my AC unit. Jeremy was with him that day. I am concerned as my AC needs to be repaired or replaced and I still am waiting to hear back from Jeremy in regards to the cost of a comparable unit. I don't believe I will be interested in the Advantage Program. I would appreciate a quote and will also proceed with other companies for quotes if necessary."

"Mike was very professional, knowledgeable and courteous with his service."

"He was polite and efficient and helpful. I couldnt have asked for more."

"Excellent service. Very professional."

"Evan was very helpful in giving me an excellent assessment of the condition of my system."

"On time; efficient & professional"

"Female service tech was very thorough in her inspection of HVAC equipment."

"fast and to the point no wasted time spent"

"The two other service expert seemed more knowledgable"

"Was on time and when u work thats very important"

"It was ok service. However, I felt too much time was spent on a sales pitch."

"did real good job"

"Michael was on time, explained what he was doing and made suggestions to improve system."

"Knowledgeable helpful and friendly"

"Answered all my questions and offered tips toimprove system."

"Female tech, Kelly, provided probably the most thorough inspection of my HVAC system that I have received."

"Jessie was Very personable and professional"

"The technician was knowledgable and thorough in his performance - Most impressed with his willingness to answer my questions and concerns about the thermostat"

"Mike was friendly and professional. He answered all our questions and explained everything."

"Unit did not sound right when tech was finished, but he insisted it was fine. I turned unit off, and it wouldnt start again. Your second tech discovered the first tech had forgotten to reattach wires on the capacitor"

"Technicians did a good job, kept me apprised of what they were doing. They were friendly, timely and courteous."

"Tech very nice"

"Dan is always so pleasant even tho he usually gives us bad news (no fault of his). Appointment reminders help and he is always right on time. It helps to have the same technician come back so they know where everything is."

"The service technician, Josh, was very thorough, answered all my questions, and was very professional. He is an excellent representative for the company."

"This young lady did a thorough job, was very personable, and I would ask for her again."

"the appointment was made for May 6th and the tech called me early April 18th... I was available but this was not the date that was confirmed to me"

"polite, clean, helpful did a thorough job"

"He called before he came and he was efficient."

"Jerome has helped me in the past, very professional and kind person.he repaired wiring that a mouse had chewed on during the winter."

"Joshua did a great job, was very thorough and courteous. He explained how to get better efficiency from the units and showed me a couple of things to watch out for."

"The first tech they sent was really bad and did not have anything to do the job!! then they sent Dan and he was great did the job and knew what he was talking about.. I will be asking for Dan on all my services in the future.."

"Technician was very pleasant. He went straight to work, wore booties, seemed to know what he was doing from what Ive seen previous techs do."

"Dan and sales associate (cant recall name) did a very through job of explaining the options you provide. Respectful!"

"Good service"

"She called before coming out. She arrived when she said she would. She wore her booties when coming into the house. Work was performed in a timely manner."

"Both men knew their job and went right to taking care of my furnace problem. both were very polite and told me things I should know abut my furnace and furnace filters. They were courteous and very helpful."

"He was very pleasant, professional and knowledgeable."

"Very professional service. Sales and techs knew what they were doing. Impressive."

"Professional, asset to your company. Friendly and interested in fixing problem."

"Efficient and prompt service"

"Pleasant personality, explained inspection process, gave options as related to payment of future inspection schedule. would like for Mike to be my inspection/repair person for all my heat/air conditioning needs."

"Anthony was great. He came and installed the water heater. He was very pleasant."

"Jeremy was very pleasant and explained everything"

"Arrived on time and was thorough and efficient"

"Technician was polite, spent an appropriate amount of time checking AC."

"They show up when theyre supposed to, dont leave a mess and dont try to talk you into things that you dont need just to make a sale. I had two technicians that day, Chris and Anthony"

"Your service is great and on time and very curtious"

"Michael 274-00531 was on time, courteous and extremely knowledgeable. We have invested in your Plus Agreement Plan and will continue to do so! I will request Michael for all my maintenance and repair work in the future. Your lucky to have him representing your company!"

"Any problem we ever had was corrected."

"Chris was very thorough and professional"

"Pleasant service"

"Courteous, knowledgeable, through technician."

"Anthony was very intelligent. You can really tell he enjoys his work. Very honest and Im detail. The job isnt done yet but he is coming back to finish! I just found my new plumber."

"Kelly was very professional and did a lot of work to clean my outdoor AC unit. She even took off all the side panels to get to the dust and weeds that had grown up inside it."

"Mike did a great job and responded to our service call request in a very timely manner."

"He was very thorough and cleaned every thing."

"very nice, kind, thoughtful young man serviced my unit. arrived on time did a thorough job. Your company provides the most aggravation-free service from scheduling to completion."

"Although we are very frustrated with the issues we have had over the past two years, Jerome has always been prompt and very professional."

"Good service"

"Chris has been out before and he is knowledgeable and willing to answer my questions. Not only is he very competent, but is also extremely efficient."

"Everything went very smoothly from the first meeting with Michael to the installation and clean-up"

"Good company, good employees, I can always count on you"

"Chuanwei was very personable and he did a very good job of communicating with me. I laid out the hose for him to clean the outdoor units and he rolled it back up!"

"Your techs are efficient, helpful. Machinery always functions perfectly,"

"Service Experts were generally quite good, but there were 2 strange things: 1. I was told there was leak and coolant needed to be added, but they didn't have any and that would require another trip. If the records had been checked beforehand they should have shown that the leak was previously found. They should have known to bring coolant. 2. For some unknown reason, they set the temps on "heat" rather than "cool" causing the units to run when they shouldn't have."

"From the initial contact with the local office to make a Service appointment to the time Dan completes my scheduled day for service appointment my experience is outstanding"

"Anthony has been here before and as always so very pleasant, friendly, and knowledgeable. He does not talk down to me because I am a woman. He explains everything thoroughly so I understand."

"Tech was excellent. Also friendly and efficient."

"The technician kept talking about how old the system was and needs replacing. The system is 8 years old and is under a 10 year warranty with your company because you installed it. He said the system has an auto shutoff and that's why it wouldn't let us turn on the ac. It was 87 degrees in the house and like 50 outside. The system was turned off but kept blowing hot air and the house kept getting hotter. The ac is working now but I have to keep it on all the time or the hot air starts blowing again. I turned it off and was gone for an hour and the temp went up 3 degrees and it's only 46 outside. I felt the vents and it was blowing hot air even though it was off."

"The technician was very kind and helpful."

"Good work"

"Very polite young men"

"Called ahead, on time, did the job."

"We've dealt with Mike in the past, the techs were very professional and quick, and we've been customers for a long time."

"Dave is always very nice when he is here and gets back to me right away"

"He was informative, friendly and cleaned up after himself"

"Anthony was very professional, he repaired my toilet that was leaking from the intake pipe, I would recommend the company and the Anthony who did the work for me."

"Very Friendly Technicians (2), too bad Becht Givens forces technicians to try and sell additional services, as a customer I hate a Corporate culture the forces a technician to be a sales person also."

"I did not like another service guy coming after first service guy arrive, and ask to use my restroom."

"Prompt, courteous & took care of the problem quickly."

"Kept me informed the entire process. Work looked good . Asked before any work was started or changed."

"The technician told us about a part (bulb) that was needed inside the furnace as well as what checked out well. He called us the next day that the part had been found and that Becht/Givens would call us to set up a time."

"This time of year is absolutely the wrong time of lose you hot water. The Becht/Givens Technician was able to advise me on pricing and fortunately was available to install the new water heater the same day. Did not have to heat water on the stove for washing any longer."

"Was thorough and professional. Put in my filter for me and made a recommendation re: filters."

"Came early"

"She was thorough, professional and a good communicator."

"On time, polite, thorough"

"They always do good work."

"Stupid question"

"very knowledgeable about heating and cooling"

"Tech was very knowledgeable"

"He found an extra wire attached from a wood burning furnace thermostat that was still active and causing my fan motor to run 24/7 when turned on. A very competent tech"

"I called on Sunday and he was there in 2 hours and fixed me right up."

"It took five visits from your installers/technicians to install and configure a brand new HVAC system"

"Did a good job."

"gave me some good ideas to take better care of my unit."

"Dry knowledgeable, put show covers on right away, explained the problem and how it can be fixed"

"Anthony was very detailed and professional."

"Very Professional"

"Very professional."

"on time and friendly"

"Cleaned up. Wore shoe covars. Polite."

"tech knew his job and fixed the problem quickly. gave me some insight on how I could care for my unit."

"Job was professionally done and done timely"

"Because it seemed to be that way!"

"Technician very professional & personable. Was on time, efficient, and knowledgeable."

"Follow-up service required to "install" access to A/C unit. In reality only a programming change was needed. I think the service people need some more training on the capabilities of the electronics of the unit that was installed for me."