Becht/Givens Service Experts Reviews

"All the work was done as I asked. They did excellent work. Very neat and work was more than my expectations. They cleaned up and finished at about the time they said."

"Ray was courteous and polite service with clear explanation of options."

"They were very knowledgable and prompt."

"My outside line on my A/C unit was freezing up after the service. Prior to the service, I did not have any problems. I call another company because you all were just out there."

"Technician was very polite and informative and went above and beyond the call of duty, especially in bringing to our attention a nest of ground hornets close to the outdoor unit (unfortunately he had to get stung by one to discover this!)"

"Excellent service and professional of TECH"

"Service person was very knowledgeable and helpful."

"Everyone from the person that answered the phone at night, the scheduler and the technician was very helpful, nice and concerned regarding my problem and wanted to make sure the situation was taken care of as quick as possible."

"Every tech that has come out has told me my unit wasn't installed or is not working properly. It is loud and not running properly. Nate said he had me fixed for now but someone would call me and it was still not running right and there is a leak (which was supposedley repaired the last time. I am ready to call my attorney and the better business bureau. It has never been right and I don't have time to call every couple months and wait for someone to come and not fix it. BAD BUSINESS. It was never put in right."

"Techs were on time, friendly and offered options I could do for various maintenance items."

"Ray was very professional and did a great job servicing."

"i was kept up to date on arrival time. Ray showed up and completed all the required inspections. Change filter for me and gave feed back on the condition of my systems."

"Prompt, Professional, Courteous! And NICE! There was a young man with him and he was also very nice and helpful. I was so thankful that they were able to come on Monday. We had been sitting here with this problem since Sunday morning and were at wits end."

"Tech very thirough, friendly, professional"

"Brecht/Given always very professional"

"Ray and Eric were professional, efficient and friendly."

"Willingness to answer my follow up questions."

"Charles had to come back to finish job until he got it fixed."

"good job"

"Jeff was very thorough in installing my new A-Coil and we were surprised at how fast he was in installing my A-coil ."

"FRIENDLY, POLITE, EXPLAINED REPAIRS NEEDED"

"They always do a great job"

"Knowledgeable and personable technician"

"The technician was personable, efficient, and checked the complete system."

"These guys were very efficient and pleasant to deal with....."

"Friendly, helpful, listened and made suggestions."

"He was so polite and very knowledgeable"

"The service technician found the leak and gave us options to either replace the indoor coil or fix the leak"

"Experts were professional & courteous"

"He took his time and ask questions about how my equipment was set up in the attic and the air conditioner."

"Great Staff"

"Technicians were prompt, professional, knowledgeable and courteous!"

"Professionally completed their maintenance inside and out in orderly fashion and answered my questions about the air-conditioning and heating units."

"Ray was very thorough and professional. He fixed the problem and went above and beyond for me."

"Everything finished in a timely manner."

"Anthony gave me good advice not to do the project"

"You provided fast reasonably priced service!!!! The guys that were sent to do the job worked diligently to finish as quick as possible."

"Technician was very personable and thorough checking over our system."

"Good Experience"

"Did a terrific job"

"The tech did a very good job."

"Buddy was very thorough and did a very good job inside and outside."

"Always great service. Clear scheduling. Pleasant staff. I have complete faith in yall"

"The tech, did a excellent job and I would have given a 10 if only he came. But you sent a sales rep with him (probably cause of my A/Cs age), who only slowed the tech down. The sales pitch was a train wreck. Tries to recommend one of the top A/C units to replace my 20 y/o trane. Your monthly a/c payment plan is a complete scam and you should be ashamed for selling it. I did the math on furnace/ac he recommended and over 10 years Id spend over $20,000!!!! Almost $7,000 more than the cost of the whole units. I will never purchase anything from you again unless you all return as a Costco distributor. Your sales tactics are deceptive and shameful. I will continue my service with you on the existing new unit you installed to maintain my 20 year Costco parts/labor warranty. As soon as I replace the other unit, I will not have service experts maintain that other unit. Horrible, should have sent Mike, then at least I wouldnt think I was being taken advantage of."

"Service tech was knowledgable, thorough and professional. Excellent customer service."

"Ray explained everything and did a good job."

"Tech was great"

"tech was on time, professional, and performed the service needed."

"He did a very Thorough Job"

"Respectfully,"

"Appointment easy to make called ahead. Checked ac unit for leaks"

"technician was professional."

"Prompt, called 20 minuts out, wore masks, as far as we know did a great job, nice guys."

"He was very nice"

"Prompt efficient service."

"Efficient, professional,"

"I've had the technician before and trust his service."

"Charles was very through he was very polite and mannerly. Toby(my dog) loved him because he give him a dog treat after asking my permission"

"Anthony is always very professional and helpful. He agreed to take on additional projects on his return visit."

"work done ontime and very satified"

"Both Daniel (tech) and Mike (sales rep) were right on time, knowledgeable of their aspect of the business, and thorough in their assessment of my current systems and my replacement system needs."

"I was satisfied with work."

"Anthony has been great -- came at 4am to shut of water, has called to just check on me and came out and did everything in a Very timely manner and is always super professional. He's a true asset to your company!"

"Technician found nothing wrong with my HVAC system so I was satisfied."

"On Time-Discussed what he was going to do. Explained the additional work that may be needed."

"Been doing business with Mr. Givens since 1995. Always outstanding service...quick response and very efficient."

"Technician was very helpful and informative."

"on time, actually came early, professional, clean, thorough."

"Service response was fast, diagnosis accurate and repairs were made promptly."

"Came in went right to work. Ask. a questions Then I ask questions and he answered. Work out side. . ."

"Service was very good but. He arrived an hour past the time frame I was given."

"Daniel always dose good service. He is very thorough with his work."

"Great service!"

"Tech was on time. And a very good job"

"The Technician was great, hate that we were pressured to replace parts on a System that is not even 6 years old yet."

"The technician checked everything thoroughly."

"Performed service required"

"professional, knowledgable, personable"

"Daneil was professional and courteous to a fault! Excellent customer service!"

"Daniel handled my service repair in a professional manner. He was on time answered all my questions and was very thorough. The system was running great when he left."

"the Tech was professional and courteous and fixed the problem right way, good job."

"The serviceman was highly qualified and quick to find where the water leak was."

"The technician let us know that the furnace checked out fine and reminded us how we can maintain the furnace monthly, i.e. furnace filter, using Awesome or bleach with the PVC pipe. We needed a UV light bulb which is a yearly occurance. Why can't parts that are needed yearly or parts that wear down quickly not be included in the service agreement which went up in price this year?"

"Dan arrived and within minutes had a solution in mind. Dan was able to find the part needed at the warehouse and had it at our home very quickly. The part was installed and problem solved."

"The technician was kind and upfront informing me of the procedure he was providing."

"Problem assessed on Mon. night, were called 1st Tues. with info on when tech would come, tech came before noon on Tues."

"Fast service and found problem quickly"

"The service man who came out was very helpful and took his time to do a good job"

"Good service"

"Anthony cares when there's a need, he definitely is a Master Plumber, and a nice man"

"Was a late night call...Anthony on call...having 24/7 on call service is fantastic...would not call anyone else...day or night...Becht-Givens has always done a good job for us from heating/a/c/plumbing...reliable/helpful/gets the job done!Thanks Anthony!"

"I appreciate the quick service and believe they did a thorough job in fixing the issues."

"The technician arrived on time and, as always, was very courteous and professional."

"The technician arrived on time and he was thorough in everything he did."

"Technicians were very efficient and answered my questions."

"i would have liked to have known what he did and didn't do. the bill didn't really say and my grandson didn't know"

"Hello. The salesman was great. During installation though one of the techs came near the room where we were and asked to wash a rag. We were/ are high risk Covid so had communicated we wanted no contact and to call from outside to talk. We were thus super startled when he came into our kitchen to speak to us through the open layout to the next room. Startled I simply said yes thinking he wanted to wash to his rag in the bathroom. Instead he walked over to the sink with our dishes and washed out a rag. It was just a little odd. We haven't had our closest family in our house since April 2020 so as you can imagine - it was just... odd and unexpected. They were unable to get our old furnace out thus we agreed that after Covid at no cost to us , you all will return and get the old furnace out with the help of a plumber which we really appreciate. Again, the sales man was super nice, accessible, great."

"I didnt have any criteria to help what merits any of the numbers 1-10, so I rated a 10. I did observe their expertise was good, cleanliness good, efficiency and professionalism were excellent and assume that merits a score o 10."

"VERY KNOWLEDGABLE,GOOD KNOWLEDGE BASIS OF WHAT WE NEEDED, VERY CLEAN AND WORK WAS COMPLETED IN A TIMELY FASHION"

"Brayton represented Becht-Givens quite well; as a professional and very knowledgeable plumber...we asked questions, he had answers. He did, however, leave our gas-fired water heater turned off. But, he was able to assist me (via phone) to quickly get the heater re-started; an anxious moment, I suspect, but mistakes of that nature are solid learning experiences."

"Everything went great."

"Both men did a good job. Very respectful and professional. Represent your company the way you would hope. Thanks, Frank"

"Brayton was very thorough and dis an extremely good job with installing our water heater."

"The tech cleaned everything and answered all my questions."

"Once again I am very pleased with the service technician and the work he did. Once again I'm very disappointed at having spent an entire day waiting to be served!! YOU REALLY NEED TO HIRE MORE SERVICE TECHS!!!!"

"Tech was on time. He wore mask and booties. He gave detailed explanations about his work and my unit. Ver efficient!"

"technician was able to fix my issue."

"Everything went fine on the latest service. We do still get a loud sound from time to time. This has been an ongoing issue since the unit was installed despite several attempts to correct it. It is somewhat better but not completely resolved."

"Service is always great and the technicians have always been receptive to my sometimes silly questions"

"Prompt and efficient"

"He knew what he was doing and was polite."

"Because manager sent a different technician to our house for second opinion from what first Becht and Given technician said. First technician said it would be $1200 to fix problem. Second technician said it was nothing found only normal wear and tear. Very pleased manager send a second technician for a fresh look at problem. Cant really answer below questions until probably my next service."

"Unable to complete full service because of how the install was done. The service was fine."

"Both plumbers are super professional and personable. They take the time to explain details."

"Good quality Service!!"

"the tech was on time and did the job that we had requested. The appointment time was set for the time we asked for."

"Technician was very polite and knowledgable."

"Technician was thorough and seemed very professional."

"The guys took their time to answer my questions and really seem to care about the job they did."

"THE TECHNICIAN WAS WONDERFUL!! HE SPENT ALL THE TIME IT TOOK TO FIND A GAS LEAK, I DIDN'T KNOW WE HAD!! HE MAY HAVE SAVED OUR HOUSE FROM AN EXPLOSION!! HE IS WORTH A 10++++ Having said that, your dispatch system is worth a 2!! I got a call saying our house was 30-45 minutes away from our service call! TWO HOURS LATER I CALLED YOU AND ASKED WHAT HAPPENED!!?? I WAS TOLD THEY DIDN'T KNOW BUT THAT SOMEONE WOULD BE THERE "TODAY"!! 30-45 MINUTES ACTUALLY EQUATED TO ABOUT 2 1/2 HOURS!!!! AND WHAT KIND OF AN ANSWER IS "TODAY!!??""

"It was nice to work with a professional."

"Technician was extremely nice but professional and I had a few questions that he answered and showed me how a few things worked and he cleaned inside the furnace where it was a bit dusty and looked over everything throughly."

"The tech told us we needed to replace components that are old but still working fine. He gave us an outrageous price for work that we "needed." Verified not necessary by family HVAC friend. ALSO NO CLEANING WAS DONE WHICH IS SUPPOSED TO BE INCLUDED IN OUR PREPAID BI-ANNUAL SEVICE CONTRACT."

"Service tech, Dan, is very helpful and seems interested in providing the best service and information that he can. He is familiar with my system and gives good suggestions about how I can save $s in the operation of my equipment."

"No reason"

"Clean, efficient and thorough service done in timely manner beginning with work scheduler and completed by service technician"

"reliable service"

"Inspection only- no service needed"

"The technician"

"I am confident that Dan did a thorough service inspection."

"Missed appointment, had to call. Scheduling mistake. BUT, a technician, who was very professional, was rerouted in a short amount of time."

"Brayton was on time and completed his work professionally. He was courteous and friendly."

"Technician said there was no need to check the AC unit?"

"Did not have right size replacement filters"

"Very professional, knowledgeable, used shoe covers"

"As requested, BG gave me the first cancelled appointment rather than have me wait over a month for the next open one. BG called me 40 min before arrival and the Michael arrived at the beginning of the scheduled window. Gave me an honest appraisal of my systems, new and old."

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"Tech knew exactly what was wrong, told us price beforehand and was very patient with our questions"

"Anthony is always prompt and friendly. He is a hard worker and I have full trust in his skills. He is dedicated to his profession."

"We have had Becht/Givens servicing our a/c equipment for nearly 30 years. We have never been disappointed. Just like on this heating checkup it was discovered our blower fan motor's capacitor was getting weak. It was brought to our attention and replaced while the technician was here. Thanks you all!"

"He accomplish what was required; even thought being given the wrong filter."

"Service is always good. We have never had a problem."

"As with all previous servicing, the visiting technician provided the excellent service we have come to expect from the company."

"Dan has provided service in our home several times over the years and is always informative, polite and honest with us. He always does what he says and I feel that we can rely on him and the company."

"Pleasant & answered questions"

"Everyone was on time. They were clear about the work to be done. The consultant Michael Hayden came to coordinate BG workers with the electrician. And the install was finished by lunchtime. It was seamless and doesnt get much better than that. Top notch!"

"I have been with Becht/Givens for twenty years or more and I dont want to change."

"The fall maintenance was completed quickly and the technician was very nice."

"Slight delay in completing service run as agreed."

"Michael didn't come into my home with some high pressure sales pitch nor did I feel like he was trying "fear" sell me into buying a product I didn't need. Actually, he gave me multiple options. Due to my situation, he thought outside of the box. When we discussed an air filtration system he explained the different options your company could install. He addressed my concerns with my current unit, which is 16 years old. He was very professional and followed all of the COVID guidelines. I appreciated the time he took to explain the information and look forward to receiving his follow up email."

"The technician was very friendly and answered questions honestly."

"Service was thorough and efficient"

"We've used Anthony several times in the past and he's always professional, thorough, and considerate. Top notch."

"Very courteous, Knowledgeable, followed Covid guidelines, Promptly on time with a phone alert,"

"Gabe explained the problem and how to avoid it in the future."

"The guys were very professional about what they were doiing"

"Professional"

"The technician cleaned the air conditioner and explained what he did."

"Honesty"

"Very thorough"

"Always very helpful when I schedule and the service is handled well"

"The tech was very polite and explained everything he needed to do and how to prevent the issue I had."

"Gabe did a great job very honest and thorough. I did feel the service charge is a little pricey, you may want to consider adjusting that price for your most valued customers. As I have used you all for 20+ years and I have five rental properties, maybe some additional consideration might be warranted."

"Tech was rude and used his opinion for our report"

"Quickly handled my problem."

"Daniel did a very good job restoring my air conditioner. I will ask for him next time. Cant say the same for the fellow I think his name was George who did my spring inspection on May 13. He failed to clean my air conditioner and wonder what else he didnt do"

"Very professional and informative."

"Gabriel presenter hisself in a polite, professional And courteous manner. He replaced my filter and resumed his duties without hesitation. I enjoyed having Gabriel be my HVAC tech."

"Trying to rent me a heat pump? Wow why would I use a company that seemingly wants to own my home?!?"

"I'm frustrated with my AC as it has needed service every summer but BG has been good about sending people out"

"Everything as it should be"

"Technician provided excellent feedback from his findings upon servicing A/C unit.He was in and out within a reasonable time, arrived within the selected time frame, called to alert me he was on his way, was not intrusive ."

"Anthony and Brayton were very professional. They explained everything they did and answered all questions we had..."

"Knowledgeable, friendly, did not try to sell me something I dont need"

"I was very pleased with Jerome Farnsley, and with installers Jeff, John and Frank on my recent purchase of an AC unit."

"Professionalism of installers/consultants."

"Through very polite came early Talked about future business when needing to replace."

"Gabe seemed to be knowledgeable. He was courteous and friendly!"

"Fast service"

"On time, courteous, professional technician. As usual with BG."

"Brayton was very professional and friendly."

"Efficient, to the point and serviced as needed, good technician"

"Service was prompt and efficient. Gabriel quickly diagnosed the noise problem with my AC unit. New parts were ordered and installed and my AC is now purring like a kitten! Glad to be an Advantage Plan customer! ??"

"efficient, considerate technician"

"I'm always pleased with your technicians. Both professional and friendly."

"on time friendly got job quick"

"Jorge was absolutely the best (friendliest, most courteous, most thorough) technician we have ever had for a tune-up! He was very thoughtful when moving around our home full of pets (they loved him too). Thank you Jorge!!!!!"

"Technician was very polite and respectful of our property! Much appreciated!"

"Explained and reviewed all."

"Courteous"

"The tech poked a hole in the insulated 12" hose to check the temperature coming out of the unit in the attic. This is the 4th time a tech has done this and the pipe should not be used as it is in an unconditioned space. The unit in the basement does not have an outlet "hose" and the temp is taken above the coil? The tech pointed out that there was a screw in the area above the coil where it could be tested. It is now labeled as a test port. Please use this in the future. Other than that the tech was friendly and efficient. If he is going to wear a mask, wear it properly over the mouth and nose."

"Mike accessed the problem got the part and made the repair as quickly as possible"

"Did a good job"

"He told us exactly everything that we were going to need and have done."

"On time, efficient and professional"

"Young man came went too work given me info about the light good info. I Thank him. For doing a good job he was fast."

"Technician was very thorough & professional while servicing A/C."

"Technician was knowledgeable and very professional. He also observed COVID19 guidelines."

"Service was excellent over all but they did not bring a ladder to repair the flue cap on the roof."

"Dan was professional helpful and courteous"

"Technician arrived on time and delivered prompt service."

"Tech was very good. Did his job and explained very wrll"

"He serviced our systems and followed all China flu safety precautions"

"Very professional"

"Tech does a good job and is very friendly"

"Dan was very professional and thorough."

"He was knowledgeable and dud everything I expected him to do."

"Very efficient and thorough."

"Efficient and friendly"

"Had to have someone come back as the original tech failed to totally clean the outside unit."

"Excellent service but had to schedule 2 different days to get all parts"

"Tech, was prompt and finished quickly."

"Knowledgeable, friendly, easy going, dependable and worked well with his partner."

"Through analysis and cleaning of heat pump and water lines, and adjustment of system. Dave was personable and easy to communicate with."

"He did an excellent job!"

"They did a great job on the work, but was told it would be a "contact-free" visit where they would just call/text instead of knocking on the door. No big deal"

"Very persistant in getting things right although it took awhile. It would be a good idea to get familiar with a product before selling it."

"Technicians were very thorough and kept us informed."

"Very Professional. He was careful to follow social distancing and sore PPE. He was very pleasant and thorough."

"We LOVE Jorge! He's been to our house several times now, and he's so knowledgeable and respectful. He's also fun to talk with!"

"Your technicians are very nice and thorough."

"checked heater for a smell of smoke, and did not fnd anything. Very professional and personable."

"Technician worked hard on trying to solve my issue. He ordered parts and rescheduled a visit for when the part came in. Hopefully this part will resolve my issue."

"We have been doing business with this company since 1995 when it was only Mr. Givens. We have stayed with them because of superior products and services."

"Very knowledgeable serviceman"

"The.rep that came here was very nice polite and knowalogeable."

"Service"

"Mike has been here before. He's very nice and professional. Always does a great job."

"Excellent work. We're happy that the tech did not need to come in during the pandemic. He was quick and friendly."

"very professional and friendly"

"Mike arrived right on time and went right to work. He was totally aware of the coronavirus safety precautions and practiced them in a very professional manner."

"Explained job and discussed. Gave insight to my desire outcome and he explained the details back"

"Overall satisfied. Would have rated 10 if the part was available on first service call."

"Very professional"

"Technician was very knowledgeable with my HCAC, diagnosed and corrected problem and had my unit completely operational within 20 minutes. He was professionally courteous and explanatory in his service.He really gave us stellar service."

"The technician remembered to bring the correct filter for our system. He did a very thorough job of cleaning the outside unit."

"On time, efficient, courteous"

"Jorge was very efficient, knowledgeable as well as personable"

"Service tech was very professional, on time, and clean."

"Jeorge was very knowledgeable and had system analyzed and operating in about 30 minutes. He was professionally courteous in communicating the problem causing our unit to not operate."

"Professional, knowledgeable, prompt"

"Evan did a wonderful job very efficiently and quietly"

"Jorge moved expeditiously and explained in detail all of the preventive maintenance he did on the system. He also replaced the filter and explained why it should be changed every six months because of pets."

"Mike arrived on time, and was respectful of the safe zone aspects of current coronavirus epidemic. He conducted his work and asked questions in a very professional manner. He told me what he had done and that our unit checked out fine,"

"Great service. Calls before arriving, shoe Covers, discuss issues found."

"They were the first to diagnosis the problem and make the improvement. Previous technicians told me "it's normal and just keep the fan on". For any future maintenance or service I only want these two service technicians Michael and David.. They have the expertise and are very professional."

"Your employee was very good he went the extra mile"

"He kept me informed on what he was doing and the cost of things."

"Friendly and efficient"

"Very good"

"Very thourough"

"Becht is a trusted and reliable service provider. This was no exception"

"Our system is running great. Your service was impeccable."

"Your company has taken care of my units for over 10 yrs."

"Dan always goes above and beyond. He makes sure to both explain and show me where potential problems exist."

"arrived on time. good service"

"Mike is very professional. He called before he arrived, was very through and answered al my questions"

"Gabe was prompt and very good at providing the service for my equipment"

"Dan was efficient and on time which allowed me to get to work myself. He explained everything thoroughly so I understood how my AC runs."

"Quick and complete."

"Very polite and answered my questons"

"very courteous and explained problem."

"Anthony and Brayton continue to troubleshoot the issues related to the new water heater. We hope the fix is in."

"Timely, thoughtful, thorough."

"Everything went smooth, kept things clean and left things totally picked up and running"