Becht/Givens Service Experts Reviews

"Through very polite came early Talked about future business when needing to replace."

"Gabe seemed to be knowledgeable. He was courteous and friendly!"

"Fast service"

"On time, courteous, professional technician. As usual with BG."

"Brayton was very professional and friendly."

"Efficient, to the point and serviced as needed, good technician"

"Service was prompt and efficient. Gabriel quickly diagnosed the noise problem with my AC unit. New parts were ordered and installed and my AC is now purring like a kitten! Glad to be an Advantage Plan customer! ??"

"efficient, considerate technician"

"I'm always pleased with your technicians. Both professional and friendly."

"on time friendly got job quick"

"Jorge was absolutely the best (friendliest, most courteous, most thorough) technician we have ever had for a tune-up! He was very thoughtful when moving around our home full of pets (they loved him too). Thank you Jorge!!!!!"

"Technician was very polite and respectful of our property! Much appreciated!"

"Explained and reviewed all."

"Courteous"

"The tech poked a hole in the insulated 12" hose to check the temperature coming out of the unit in the attic. This is the 4th time a tech has done this and the pipe should not be used as it is in an unconditioned space. The unit in the basement does not have an outlet "hose" and the temp is taken above the coil? The tech pointed out that there was a screw in the area above the coil where it could be tested. It is now labeled as a test port. Please use this in the future. Other than that the tech was friendly and efficient. If he is going to wear a mask, wear it properly over the mouth and nose."

"Mike accessed the problem got the part and made the repair as quickly as possible"

"Did a good job"

"He told us exactly everything that we were going to need and have done."

"On time, efficient and professional"

"Young man came went too work given me info about the light good info. I Thank him. For doing a good job he was fast."

"Technician was very thorough & professional while servicing A/C."

"Technician was knowledgeable and very professional. He also observed COVID19 guidelines."

"Service was excellent over all but they did not bring a ladder to repair the flue cap on the roof."

"Dan was professional helpful and courteous"

"Technician arrived on time and delivered prompt service."

"Tech was very good. Did his job and explained very wrll"

"He serviced our systems and followed all China flu safety precautions"

"Very professional"

"Tech does a good job and is very friendly"

"Dan was very professional and thorough."

"He was knowledgeable and dud everything I expected him to do."

"Very efficient and thorough."

"Efficient and friendly"

"Had to have someone come back as the original tech failed to totally clean the outside unit."

"Excellent service but had to schedule 2 different days to get all parts"

"Tech, was prompt and finished quickly."

"Knowledgeable, friendly, easy going, dependable and worked well with his partner."

"Through analysis and cleaning of heat pump and water lines, and adjustment of system. Dave was personable and easy to communicate with."

"He did an excellent job!"

"They did a great job on the work, but was told it would be a "contact-free" visit where they would just call/text instead of knocking on the door. No big deal"

"Very persistant in getting things right although it took awhile. It would be a good idea to get familiar with a product before selling it."

"Technicians were very thorough and kept us informed."

"Very Professional. He was careful to follow social distancing and sore PPE. He was very pleasant and thorough."

"We LOVE Jorge! He's been to our house several times now, and he's so knowledgeable and respectful. He's also fun to talk with!"

"Your technicians are very nice and thorough."

"checked heater for a smell of smoke, and did not fnd anything. Very professional and personable."

"Technician worked hard on trying to solve my issue. He ordered parts and rescheduled a visit for when the part came in. Hopefully this part will resolve my issue."

"We have been doing business with this company since 1995 when it was only Mr. Givens. We have stayed with them because of superior products and services."

"Very knowledgeable serviceman"

"The.rep that came here was very nice polite and knowalogeable."

"Service"

"Mike has been here before. He's very nice and professional. Always does a great job."

"Excellent work. We're happy that the tech did not need to come in during the pandemic. He was quick and friendly."

"very professional and friendly"

"Mike arrived right on time and went right to work. He was totally aware of the coronavirus safety precautions and practiced them in a very professional manner."

"Explained job and discussed. Gave insight to my desire outcome and he explained the details back"

"Overall satisfied. Would have rated 10 if the part was available on first service call."

"Very professional"

"Technician was very knowledgeable with my HCAC, diagnosed and corrected problem and had my unit completely operational within 20 minutes. He was professionally courteous and explanatory in his service.He really gave us stellar service."

"The technician remembered to bring the correct filter for our system. He did a very thorough job of cleaning the outside unit."

"On time, efficient, courteous"

"Jorge was very efficient, knowledgeable as well as personable"

"Service tech was very professional, on time, and clean."

"Jeorge was very knowledgeable and had system analyzed and operating in about 30 minutes. He was professionally courteous in communicating the problem causing our unit to not operate."

"Professional, knowledgeable, prompt"

"Evan did a wonderful job very efficiently and quietly"

"Jorge moved expeditiously and explained in detail all of the preventive maintenance he did on the system. He also replaced the filter and explained why it should be changed every six months because of pets."

"Mike arrived on time, and was respectful of the safe zone aspects of current coronavirus epidemic. He conducted his work and asked questions in a very professional manner. He told me what he had done and that our unit checked out fine,"

"Great service. Calls before arriving, shoe Covers, discuss issues found."

"They were the first to diagnosis the problem and make the improvement. Previous technicians told me "it's normal and just keep the fan on". For any future maintenance or service I only want these two service technicians Michael and David.. They have the expertise and are very professional."

"Your employee was very good he went the extra mile"

"He kept me informed on what he was doing and the cost of things."

"Friendly and efficient"

"Very good"

"Very thourough"

"Becht is a trusted and reliable service provider. This was no exception"

"Our system is running great. Your service was impeccable."

"Your company has taken care of my units for over 10 yrs."

"Dan always goes above and beyond. He makes sure to both explain and show me where potential problems exist."

"arrived on time. good service"

"Mike is very professional. He called before he arrived, was very through and answered al my questions"

"Gabe was prompt and very good at providing the service for my equipment"

"Dan was efficient and on time which allowed me to get to work myself. He explained everything thoroughly so I understood how my AC runs."

"Quick and complete."

"Very polite and answered my questons"

"very courteous and explained problem."

"Anthony and Brayton continue to troubleshoot the issues related to the new water heater. We hope the fix is in."

"Timely, thoughtful, thorough."

"Everything went smooth, kept things clean and left things totally picked up and running"

"Always great service from every technician. Very professional."

"Great help, no problems at all."

"Prompt, thorough, courteous service by Mike"

"They did a thorough indpection"

"Mike Hayden was very nice and extremely helpful. He took time to answer all of my questions and discuss the options. I really appreciate his help and expertise!"

"Very good work done, professional plumber."

"On time. Work done appropriately. Left work areas clean and neat."

"Had appointment set up called and said they were running behind therefore rescheduled for next day! Text saying they had to cancel due to rain and they would reschedule for this week and still havent heard anything from them! Had to call another company to come out and do job! Very unsatisfied!!!!"

"He was quick and efficient and helped me with filter recommendations"

"Did a great job."

"Prompt and professional service."

"Mike knew exactly what was wrong with our second floor furnace, checked our repair records, ordered the new replacement part, and replaced it in a very efficient and timely manner. Kudos to Mike for his expertise and friendly manner!"

"Our technician was friendly, respectful and knowledgeable about what he was doing."

"Punctual and efficient service"

"Friendly and helpful"

"Mike Hayden has been top notch with both residential and business advice on furnace and air conditioning for over 15 years. Prompt attention to every detail. Recommend highly."

"The technicians went right to work, did what needed to be done and were gone in a smart time"

"Daniel came in the estimated time frame. He pinpointed the problem right away. He had to leave to get a part to finish the job. He put it in quickly and I had heat."

"Mike was able to figure out quickly what was wrong with our furnace and explained it in layman's terms for me to understand. He is a hard worker and went beyond the call of duty to deliver excellent service. In fact, I will ask for him to do our maintenance every time it is due!"

"did a exceptionally great job! more than polite, tons of expelations of the work to be done. what was done was done in a speedy manor. i was indeed -- impressed! great two guys!"

"Your service technicians are always good. However, this is the third time that I had to chase your organization down to set up an appointment for service. I pay a monthly fee and no one ever reaches out to me. This last service had a window of 2 to 4 PM. A gentleman did not come until 5:30 PM. He was actually not the schedule technician. He was very good however."

"Guy was later than talked about and had sales pitch."

"Great friendly and knowledgeable service."

"Professional technician"

"He told me what he was going to do"

"Pleasant representative; could not find the problem."

"George is such a personable & competent service technician. He had been at our house before assisting on a plumbing job with Anthony. The pride he has in his job just radiates."

"Technician was friendly and professional"

"First, Jorge was a pleasure to talk to and very informative regarding our system. Jorge was very neat with his work and explained things on the way."

"Excellent technician and service provided."

"Technician explained tests and results thoroughly."

"Gabe & Mike provided us with excellent service, listened and addressed our issues/concerns and answered questions so that we understood."

"Courteous/informative & concentious."

"Anthony was professional , thorough, clean and overall did a great job installing my new water heater."

"Mike was personable and effective in describing the work he did."

"prompt and efficient!"

"we paid double..we found out from 2 other sources that we were over charged..."

"Technician was prompt,knowledgeable. professional, and courteous ."

"Very pleasant, on time, fixed a little issue we had"

"ARRIVED ON TIME, VERY EXPERIENCED AND PLEASANT"

"The work is done properly and technicians arrive on schedule. But Ive gotten mixed messages about the condition of my units depending on which technician does the checking."

"George was efficient and courteous"

"Anthony responded immediately and competently to my problem."

"Technician friendly, experienced, and very honest."

"Friendly, courteous man. Hopefully hes as knowledgeable. I wouldnt know about that."

"Anthony is super knowledgeable, and inspires confidence in the brand."

"He was informative & personable."

"He was thorough."

"Dan did a great job of explaining all facets of the system."

"Tech arrived on time, prepared and immediately went to work with the inspection"

"Jorge was very polite and seemed knowledgeable - checked out the furnace and reminded us to hang our radon and smoke detector - he advised us about the saftey switch that detects moisture"

"George was very efficient and professional. He performed all the necessary checks and maintenance services."

"Chris was thorough and didnt try to sell me something I didnt need. He explained where some future repairs may be needed."

"We LOVE Anthony! He always does an amazing job!"

"Michael is always professional and takes the extra time to answer my questions. On his recent visit 11-9-19 my house was the first appointment and he was early (8-10) which allowed me to go to my office before the 2-4 appointment at my parents home :)"

"Michael is always professional taking the extra time to answer any questions we may have"

"Verygood to work with"

"Sales consultant seemed very knowledgeable."

"Jorge was polite, respectful, and got the job done."

"Eric arrived on time, very efficient, pleasant attitude, and answered my questions."

"Very thorough and friendly."

"Professional. Called to let me know there was a delay. Price seemed high to me"

"The salesman was there giving me information and answering all questions."

"He provided accurate information and gave straight answers."

"On time, professional and explained all very well."

"Very Knowledgable Very Professional Timely Service"

"Anthony was very informative. He is polite and professional at all times."

"Chris was very professional and went right to work. He spoke politely and I enjoyed my time with him."

"fast and great service"

"Technician was very polite and thorough. I thought he did a good job."

"He was on time, quick and clean"

"He seemed to have done a good job."

"I loved the job but thought it odd he told me I needed a new filter vs. grabbing one from his truck and putting in a new one for me. That is little but I sort of expect it when I am a repeat customer."

"I feel confident that Dan has my best interest in mind."

"Dan was very knowledgable and very easy to contact!"

"He did more checking than the last tech who replaced a foot long bulb. I thought the previous guy was going to do the whole thing, but I probably should have asked why he didn't the whole thing, while Evan did the whole thing checking on it."

"Tech did a very good job. Very polite and explained everything"

"I had asked for a quote to replace my heat pump and my air handler. The tech called me and got some information. Then he never called back or sent me an e-mail with the quote. Very unprofessional"

"Professional, respectful of my property, and courteous"

"They were quick, kind, and efficient!"

"Problem was not resolved and no follow up"

"Our tech Dan fantastic...friendly...very good... Impressed as well that was a late night service call...we feel can always depend on Becht-Givens!!!"

"We had Mike Duffy come out to perform the semi-annual maintenance on our furnace and we are really pleased with the way Mike Duffy performed the maintenance. Mike was very thorough in checking the workings of our furnace and in cleaning our furnace . Mike Duffy also discovered we had a weak capacitor and quickle replaced it . Mike did an excellent job and we are really pleased with his work ."

"Phoned ahead. Arrived earlier than scheduled. Courteous. Friendly. Efficient."

"Routine service, nothing special"

"Great work that was thoroughly explained."

"Chris is a true professional; honest, polite and helpful."

"Technician was very professional and explained what he had done."

"Work was done very professionally and competently."

"Anthony was very knowledgeable and frank in his assessment of the situation and recommendations"

"Dan did a great job!"

"Daniel has been here so many times that I know n trust him."

"He explains things very well."

"Mike was very good at explaining the problem"

"I forgot the technician was coming and my broken phone DID NOT ring, so when he appeared I had to ask if he would work outside first. He did that work and then the inside work. He answered my questions and was helpful and polite."

"Always courteous and thorough."

"Dan answered all my questions. He performed the services well."

"fast and great service , highly recommend Mike. He was 200% ????????"

"My thermostat stopped working on a Saturday when the temperature was 95 outside. I changed the batteries but that didn't work and the inside temperature hit 82 and rising when I made the call. Evan arrived in a short time, fixed the thermostat - bad connections. The visit really got me out of a possible jam and I appreciate his help and competence."

"Technician was very knowledgeable and helpful"

"He called before coming, worked quickly."

"Did a good job checking everything."

"Good service and answers to several questions."

"Courtesy and information given"

"very friendly,explained every thing he did"

"Evan was prompt, kind, knowledgeable, efficient, and conscientious."

"Professional, courteous, explained service"

"Mike was amazing!!! He did such a great job and was very understanding. My husband and I were having a rough day and he definitely made it better. He was great with our dogs. The customer service of this company is overwhelming fantastic. Even the lady we originally spoke with was very pleasant and patient. They were able to get us scheduled within a few hours. I definitely recommend them and will use them in the future."

"Quick installation of part- less than half the time that was estimated"

"No ones perfect but he was pretty good."

"On time, professional and informative."

"Jerome was very friendly and knowledgeable."

"Called to let me know that he was on his way, very professional"

"Professional and efficient service by the technician."

"Great service"

"Jerome is a true asset to your company. He has excellant knowledge of our systems and answers all questions and concerns for us."

"He did remove the top of outside unit and remove the leaves on the inside."

"Quick, honest, and got the pipe cleared!"

"Both were very punctual and knowledgeable about what they were doing, they also were friendly and professional. They were kind to my family and even willing to answer my 3 year olds questions and concerns."

"I am very highly satisfied with Jerome's service. but BG overall has been significantly less than. The reason Jerome had to come was that a piece was missing since installation. BG techs have been to my home four times since installation and no one noticed this."

"Professional, Jerome swapped out an A-coil and had the unit up and running in no time."

"Our concerns were addressed and follow-up was provided."

"While the problem could not be replicated, Mike was very thorough, ran numerous checks, and brought in others by phone to discuss,"

"Nice and professional techs"

"looks like all is working"

"My mom has always had a wonderful experience with Becht-Givens, and the work done at my house was no exception. Everyone was kind and polite, and they always arrived right on time."

"every great but the Price"

"Anthony is VERY THOROUGH!...a great addition to your staff."

"You all were able to come out the same day I called & he was very courteous & done a great job"

"Very helpful and knowledgeable"

"super fast response,"

"Chris was professional and great!"

"very professional, clean, careful of dry wall and doors. really worked hard."

"Timely, effective"

"Anthony solved my problems efficiently with care to my home and explained things to me."

"Technician put on booties to protect my carpet. He was quick on the job and closed everything back up. Recommended I change my filter (I knew it needed to be done and he caught it too). Good quality service."

"Service called, came on time and. Changes my air filter."

"Response was fast"

"I asked the last time you all were at my residence to please have them bring a filter every time they come. He did not. So we did go ahead and order a filter. Every time I order a filter - it is a different price and it is supposed to be the same filter. One time it's over $100 the next time it's like $80. This time it was well over $100. I doubt that I am getting the same quality filter - unless I'm being mis charged!!"

"Seems like all the service I used to receive in the past are no longer performed. No freon check or pressure checks, no cleaning or removal of leaves down in the motor. Did finally talk the tech into cleaning the coils."

"Chris the technician arrived on time and serviced all three of our air Conditioners. He was very professional and personable and efficient. Would recommend him to anyone. Very pleased with his service."

"Tech was courteous & easy to speak with."

"Was on time. Did his job"

"Mike was very helpfully and explained details so we could understand"

"The technicians are always very thorough and listen patiently when I ask questions"

"Received a message on the 4th that there was a cancellation. I was not home and in this instance it would have been great to get a 2nd call to my mobile number. I would have taken the earlier appt!"

"Courteous and efficient and on time"

"He went through and checked the entire HVAC system."

"Competent technician"

"fast service and expert advice"

"Tech arrived and promptly resolved our issue"

"I asked the technician to replace the fan blade on the condensor unit and was told that the fan blade and motor needed to be replaced for a cost of $653. I declined and paid the $99 service fee, waited (2) days without A/C for a replacement fan blade to arrive, replaced the fan blade only and the unit is running just fine. I was also billed twice by (2) different offices and had to wait several days to be refunded money that I did not owe."

"They were professional, made sure I was taken care of to best of their abilities and when they needed to come back they got me scheduled ASAP"

"Showed up for repair during my busiest week of the year. Took care of business when it was needed."

"Josh & Evan were very professional & explained everything to me."

"The technician was respectful and kept me informed throughout the process of checking my system."

"Tech was very nice and explained what he was going to have to do. Very efficient ..."

"Very professional service with a smile!"

"This technician was very knowledgeable about his work. Solved a problem that the last technician failed to do."

"He did a great job."

"Prompt, professional service. Thanks!"

"He did good and I was very satisfied until he found a piece of hardware that would have to be replace. I'm glad that he fond it and I trust that it was really broken, per se."

"We were very satisfied with the service that Wei provided. We will request him in the future. He was here two times and was very quick at finding the issues for that service call. He is also very courteous and kind. He also spent time trying to make sure there were no other problems. We are not satisfied that we have had to have 3 visits for a unit that we have only had since last August, and they seemed to be different issues. Wei has it working well for now, and we appreciate that."

"Service provided as requested"

"answered questions, covered floors and carpet, arrived in a timely manner."

"Anthony was very versed in what is necessary to complete the task at hand. Knowledgeable. Friendly. Willing to answer questions. Patient. Answered all of our questions thoroughly and completely."

"Through job with good explanation of work"

"Evan was very professional, pointed out several things and explained why it would be helpful to address these issues. He did so in a very concerning way... not from a "salesman" approach."

"Josh was courteous and knew what he was doing. Very friendly and told us about the Advantage Plan and we will talk about it to see about maybe doing it"

"Technician forgot to hook a wire back up and my tenants were stuck without a/c until it was fixed the next day. Over 80 degrees in the house with rain outside = frustrated tenants."

"Timely, pleasant, professional, just a little expensive for the 1hour of work"

"I felt that the technician was trying to get me to have things replaced or fixed that werent necessary or presently broken"

"Anthony is very professional and he took care of the problem"

"See below"

"Technician was very through and I felt confident that my units were well checked out"

"Michael thoroughly explained the mechanics of the different options."

"He was great. Went around all the things that pertained to his area. Nice man"

"We've always had very good service from Becht/Givens"

"Jerome is the best. does a good job maintaining our air conditioner and furnace. we have been with Becht's 48 years."

"Failed to wash my air filter"

"Technician is pleasant knowledgeable and willing to go the extra mile to get the job done. He drove halfway across town to get a needed part to get the job completed in one day."

"Great service for this ticket start to finish."

"The drain line from the kitchen sink was not completely cleared."

"Was courteous and seemed efficient."

"Service was fast and friendly."

"Anthony is a genius."

"Still freezing up."

"We had a very poor experience... first the call center didnt schedule us right, so they had to schedule a new appointment... which i guess fell under after hours and after hours cant fix anything. I dont understand the point of having after hours if they cant do what the customer needs.. pointless and waste of my 99 dollars. So I had to schedule another appointment t get what we needed to get done. I did talk to a manager and he was nice and helpful. But I feel like you need to know because we are having another company come here because the whole problem didnt get fix. My husband told the first and second guy the fan would just stop working... neither one thought to check to see if something wasnt working properly. The first guy just told him how to trip it and make it work again. Really? So we have been doing this your guys left. The second guy told us we had a coolant leak. Wanted to charge us 173 to check for it and it was like 4500 to fix it. I am so thankful we told him no, this new company told us it all related to the fan not working. My husband did say both guys were very nice. We just werent impress with their work ethic. I am not trying to be rude but I feel like you should know how things were handle out here. The manager fix the appointment and made everything right there but our problem wasnt solved."

"He did a comprehensive job"