Becht/Givens Service Experts Reviews

"Professional and no hard sell"

"Arrived on time completed work professionally"

"Mark was outstanding!"

"Problem solving, communication, service"

"Good job well done."

"Pushy sales only up selling totally over priced outrageously!!!! Becht wanted $17,000 to do a job other companies $6,000 and Becht wanted $2,500 for repairs and other company only $600 and Becht wanted $193 per pound for Freon and other companies $60 per pound! RIP OFF!!!! Should be ashamed of yourselves taking advantage of vulnerable customers! Shame on you!!!!"

"The tech was very knowledgeable and polite. However, he didn't seem to do very much. He was done very quickly."

"The service tech was very good. Kew what was needed to fix the issue and completed the repairs"

"Very professional, helpful technicians"

"Tech was very friendly. He took time to explain things to us. He was courteous and respectful."

"The technician(Mark) was very thorough even in the drizzle we had all morning. this would have encouraged a less persistent tech to hurry thru and be less complete about his work. Mark was very conscientious."

"It was easy to schedule a maintenance appointment and the technician showed up right when he said. He was very nice and cordial and explained what needed to be replaced with the price write-up. He came back in the afternoon with the parts needed. All went smooth"

"Inspection was professional and thorough."

"I submitted ththis survey but system said there was an error. Call me to discuss issues."

"The tech wasn't informed it was an oil furnace, and didn't have filter and nozzle with him to complete the job. I much make another appointment to finish the job."

"We had Mr Owen previously and this time. We are very impressed with his service. He is very knowledgeable about how to resolve our plumbing issues and very good at keeping a clean work place."

"The technician solved the problem in a timely manner and Im pleased with the results. My kitchen sink is flowing freely again."

"no comment"

"Super good service"

"Jake did an outstanding job. I want him to always service our equipment."

"Because of professionalism, arriving on time, kindness to our pet, and education provided."

"They did a very nice and thorough job."

"Always fully check out my HVAC system."

"Excellent customer service. Very knowledgeable."

"Tech Mark noticed and notified Ryan that the duct cleaning done recently was not satisfactory. Ryan came out and scheduled a recleaning."

"Professionals were both courteous and friendly and did their work quickly and were willing to answer any questions asked."

"Mark was polite, friendly and explained what he was going to do. He also followed up with an issue he discovered on the maintenance call, got it scheduled and completed the repair on the follow up visit."

"they were on time and seemed very know exactly what needed to be done."

"Anthony Owens was amazing. He inspected everything so thoroughly and went above and beyond in every way. He deserves a raise. I will always use your service in the future."

"The technician was very nice and the was done in a timely fashion"

"I thought Charles did a good job. He checked everything that needed to be checked to keep it running well."

"The tech did a good job and answered my questions"

"Anthony not only completes the work but offers suggestions for future improvements."

"Quick service. Knowledgeable technicians."

"Very professional"

"A thorough discussion and tips on how to set the humidifier helped with the problem. It's much better now."

"The techs were very knowledgeable and friendly"

"Seemed very thorough and informed me of everything."

"Promises made, promises kept"

"Special attention to my needs . Anthony and Brayton were very supportive."

"Techs were courteous, knowledgeable and respectful of property"

"Polite reps with masks. Found issues that I had concerns, provided pricing and immediate fixes."

"Very intelligent young man. He knows his work"

"Technician (Gabe) spent a lot of time trying to correct a problem that has been ongoing since the system was installed. He actually went under the house to inspect. Hopefully it works this time"

"The service techs were very professional and pleasant to work with."

"Anthony always gives good advise and does a great job. Thanks, J."

"The technicians were super friendly and fast."

"Service was great and great customer service"

"Very timely response"

"I thought that the technicians worked hard and efficient. I didn't put a 10 because they had to order a part that took more than 2 weeks to get in and complete. and the technician was several hours later than our scheduled time on the final visit."

"Prompt - professional - efficient"

"Eric provided useful and needed information in a timely way."

"Did good job at checking everything on the furnace. Very competent."

"The work seems to have been performed well and at the time agreed upon"

"Service person was the most helpful in all ways that I have ever had"

"prompt service and great technician!"

"Very professional and friendly"

"finally the tech did all the checking and thorough cleaning , wearing a mask and booties"

"Fast, friendly service. Great Work"

"Brayden and Ray were both very friendly and knowledgeableThe service calls were completed and explained to me"

"Both men that came were friendly, courteous. Both said everything was good and reminded us to change our filter more often"

"We've used BG go years to service our old unit. We have a new one now and recently had a problem. They repaired the problem with the suggested permeant solution. Techs are always professional and will move your appointment up if there's a cancelation. BG is very accommodating!"

"Quick response and very helpful."

"Technician seemed to be knowledgeable of his job duties."

"Everything was great!!"

"Tech was professional, knowledgeable and friendly. His descriptions of various products and services was very concise."

"The job is not complete"

"professional friendly service"

"Charles the tech is A#1. We always request him. So professional and complete."

"Chip is professional, courteous and obviously highly accomplished at diagnosis and installation. He was a pleasure to work with. Also the communications from the office staff were timely and helpful before the actual arrival."

"I was very satisfied."

"Friendly, courteous, knowledgeable."

"Dwayne/Paula good job...in addition to furnace maintenance for the season also installed furnace filter kit...we are glad to be a customer of Becht-Givens...friendly staff really means a lot!"

"very efficient, very knowledgeable"

"Outstanding service as always."

"Professional"

"Everything went well."

"Jake did a great job taking care of us today"

"Very friendly. Knowledgeable. Fast service."

"Ray did a great job very quickly"

"I was able to get service earlier than what was scheduled."

"Everything went perfectly. Can't ask for more than that."

"Very professional and knowledgeable."

"Quality of service. Technician went above and beyond to ensure we were happy with the service spotting an issue which could become an area of concern. Technician very pleasant where we felt he had our best interest at heart."

"The code given is for a previous technician. I have not been given a customer receipt for the two most recent visits to service my furnace. I was assured an EXPERT would accompany the technician for a routine maintenance. The expert does not know what is occurring with my furnace which BG installed. The service manager's superior is on vacation.So I am left...once again --even though I have and pay monthly for a service agreement...to call another compan.l"

"We have been customers since it was just "Givens" in 1995. We have never been disappointed."

"The tech knew what he was doing, and he was friendly and explained it to me."

"The Technician met or exceeded the expectations I've come to appreciate from Becht/Givens"

"Great service."

"Technician was friendly, had on a mask and booties and explained in detail what he did. He also answered all my questions."

"Everything went as planned. Charles is knowledgeable about his field of work."

"Good service"

"Ray and Garret were great"

"On time/efficient/polite"

"Good work, just took awhile"

"Jake was very informative, helpful and nice. He also has ensured the proper follow ups are done for the switch box to be replaced that wasnt on initial instal that should have been."

"The guys that came were efficient, professional, and I felt very confident about their work and having them in my home."

"He was polite, on time, efficient."

"Strictly because of Mr. Borders. He was helpful, forthright and very easy to speak with. Honestly, no hard sell also went a long way with me."

"Technician arrived on time (with pre-arrival notification Call), he was professional and efficient."

"Buddy and Ryan did a great and thorough inspection."

"Jake did an excellent job - friendly, professional, and knowledgeable"

"They were very to the point with me and efficient in servicing the furnace"

"Clearly explained what they saw in system"

"Great job by all"

"They did a great job explaining what they did."

"Chip seemed to care about doing a good job. This I greatly appreciate."

"They arrived on time and did a great job."

"Service was prompt and efficient."

"Excellent service with great communication. He was prompt and took care of the issue efficiently"

"They clearly explained everything that wasn't working and how they fixed it."

"The guys were very polite and friendly. Even though they had not been here before, they maneuvered the five units very well. I would ask for them again."

"Arrived on time. Very friendly explained what he was doing and answered the questions I had about the filter and cleaning of outside unit."

"Did a great clean job and was very professional!"

"EXCELLENT SERVICE"

"NA"

"Very efficient, professional, personable team dealing with a difficult situation: furnace in attic, air-conditioner on roof."

"Very nice, prompt and explained everything in detail."

"Everything was explained to us! They offered us the opportunity to pay for the biannual service contract which we did."

"Jake, the technician was awesome and explained everything he was doing."

"Tim was super friendly and really explained all of our options to allow us to choose what we wanted to do today. He was extremely thorough and having a new home communication and understanding is exactly what we need from him. Will definitely be asking for Tim next time!"

"Anthony is a great guy and very knowledgeable!!"

"Very helpful"

"Gave was very thorough and courteous!"

"The technician arrived on Sunday evening and fixed the problem."

"All the work was done as I asked. They did excellent work. Very neat and work was more than my expectations. They cleaned up and finished at about the time they said."

"Ray was courteous and polite service with clear explanation of options."

"They were very knowledgable and prompt."

"My outside line on my A/C unit was freezing up after the service. Prior to the service, I did not have any problems. I call another company because you all were just out there."

"Technician was very polite and informative and went above and beyond the call of duty, especially in bringing to our attention a nest of ground hornets close to the outdoor unit (unfortunately he had to get stung by one to discover this!)"

"Excellent service and professional of TECH"

"Service person was very knowledgeable and helpful."

"Everyone from the person that answered the phone at night, the scheduler and the technician was very helpful, nice and concerned regarding my problem and wanted to make sure the situation was taken care of as quick as possible."

"Every tech that has come out has told me my unit wasn't installed or is not working properly. It is loud and not running properly. Nate said he had me fixed for now but someone would call me and it was still not running right and there is a leak (which was supposedley repaired the last time. I am ready to call my attorney and the better business bureau. It has never been right and I don't have time to call every couple months and wait for someone to come and not fix it. BAD BUSINESS. It was never put in right."

"Techs were on time, friendly and offered options I could do for various maintenance items."

"Ray was very professional and did a great job servicing."

"i was kept up to date on arrival time. Ray showed up and completed all the required inspections. Change filter for me and gave feed back on the condition of my systems."

"Prompt, Professional, Courteous! And NICE! There was a young man with him and he was also very nice and helpful. I was so thankful that they were able to come on Monday. We had been sitting here with this problem since Sunday morning and were at wits end."

"Tech very thirough, friendly, professional"

"Brecht/Given always very professional"

"Ray and Eric were professional, efficient and friendly."

"Willingness to answer my follow up questions."

"Charles had to come back to finish job until he got it fixed."

"good job"

"Jeff was very thorough in installing my new A-Coil and we were surprised at how fast he was in installing my A-coil ."

"FRIENDLY, POLITE, EXPLAINED REPAIRS NEEDED"

"They always do a great job"

"Knowledgeable and personable technician"

"The technician was personable, efficient, and checked the complete system."

"These guys were very efficient and pleasant to deal with....."

"Friendly, helpful, listened and made suggestions."

"He was so polite and very knowledgeable"

"The service technician found the leak and gave us options to either replace the indoor coil or fix the leak"

"Experts were professional & courteous"

"He took his time and ask questions about how my equipment was set up in the attic and the air conditioner."

"Great Staff"

"Technicians were prompt, professional, knowledgeable and courteous!"

"Professionally completed their maintenance inside and out in orderly fashion and answered my questions about the air-conditioning and heating units."

"Ray was very thorough and professional. He fixed the problem and went above and beyond for me."

"Everything finished in a timely manner."

"Anthony gave me good advice not to do the project"

"You provided fast reasonably priced service!!!! The guys that were sent to do the job worked diligently to finish as quick as possible."

"Technician was very personable and thorough checking over our system."

"Good Experience"

"Did a terrific job"

"The tech did a very good job."

"Buddy was very thorough and did a very good job inside and outside."

"Always great service. Clear scheduling. Pleasant staff. I have complete faith in yall"

"The tech, did a excellent job and I would have given a 10 if only he came. But you sent a sales rep with him (probably cause of my A/Cs age), who only slowed the tech down. The sales pitch was a train wreck. Tries to recommend one of the top A/C units to replace my 20 y/o trane. Your monthly a/c payment plan is a complete scam and you should be ashamed for selling it. I did the math on furnace/ac he recommended and over 10 years Id spend over $20,000!!!! Almost $7,000 more than the cost of the whole units. I will never purchase anything from you again unless you all return as a Costco distributor. Your sales tactics are deceptive and shameful. I will continue my service with you on the existing new unit you installed to maintain my 20 year Costco parts/labor warranty. As soon as I replace the other unit, I will not have service experts maintain that other unit. Horrible, should have sent Mike, then at least I wouldnt think I was being taken advantage of."

"Service tech was knowledgable, thorough and professional. Excellent customer service."

"Ray explained everything and did a good job."

"Tech was great"

"tech was on time, professional, and performed the service needed."

"He did a very Thorough Job"

"Respectfully,"

"Appointment easy to make called ahead. Checked ac unit for leaks"

"technician was professional."

"Prompt, called 20 minuts out, wore masks, as far as we know did a great job, nice guys."

"He was very nice"

"Prompt efficient service."

"Efficient, professional,"

"I've had the technician before and trust his service."

"Charles was very through he was very polite and mannerly. Toby(my dog) loved him because he give him a dog treat after asking my permission"

"Anthony is always very professional and helpful. He agreed to take on additional projects on his return visit."

"work done ontime and very satified"

"Both Daniel (tech) and Mike (sales rep) were right on time, knowledgeable of their aspect of the business, and thorough in their assessment of my current systems and my replacement system needs."

"I was satisfied with work."

"Anthony has been great -- came at 4am to shut of water, has called to just check on me and came out and did everything in a Very timely manner and is always super professional. He's a true asset to your company!"

"Technician found nothing wrong with my HVAC system so I was satisfied."

"On Time-Discussed what he was going to do. Explained the additional work that may be needed."

"Been doing business with Mr. Givens since 1995. Always outstanding service...quick response and very efficient."

"Technician was very helpful and informative."

"on time, actually came early, professional, clean, thorough."

"Service response was fast, diagnosis accurate and repairs were made promptly."

"Came in went right to work. Ask. a questions Then I ask questions and he answered. Work out side. . ."

"Service was very good but. He arrived an hour past the time frame I was given."

"Daniel always dose good service. He is very thorough with his work."

"Great service!"

"Tech was on time. And a very good job"

"The Technician was great, hate that we were pressured to replace parts on a System that is not even 6 years old yet."

"The technician checked everything thoroughly."

"Performed service required"

"professional, knowledgable, personable"

"Daneil was professional and courteous to a fault! Excellent customer service!"

"Daniel handled my service repair in a professional manner. He was on time answered all my questions and was very thorough. The system was running great when he left."

"the Tech was professional and courteous and fixed the problem right way, good job."

"The serviceman was highly qualified and quick to find where the water leak was."

"The technician let us know that the furnace checked out fine and reminded us how we can maintain the furnace monthly, i.e. furnace filter, using Awesome or bleach with the PVC pipe. We needed a UV light bulb which is a yearly occurance. Why can't parts that are needed yearly or parts that wear down quickly not be included in the service agreement which went up in price this year?"

"Dan arrived and within minutes had a solution in mind. Dan was able to find the part needed at the warehouse and had it at our home very quickly. The part was installed and problem solved."

"The technician was kind and upfront informing me of the procedure he was providing."

"Problem assessed on Mon. night, were called 1st Tues. with info on when tech would come, tech came before noon on Tues."

"Fast service and found problem quickly"

"The service man who came out was very helpful and took his time to do a good job"

"Good service"

"Anthony cares when there's a need, he definitely is a Master Plumber, and a nice man"

"Was a late night call...Anthony on call...having 24/7 on call service is fantastic...would not call anyone else...day or night...Becht-Givens has always done a good job for us from heating/a/c/plumbing...reliable/helpful/gets the job done!Thanks Anthony!"

"I appreciate the quick service and believe they did a thorough job in fixing the issues."

"The technician arrived on time and, as always, was very courteous and professional."

"The technician arrived on time and he was thorough in everything he did."

"Technicians were very efficient and answered my questions."

"i would have liked to have known what he did and didn't do. the bill didn't really say and my grandson didn't know"

"Hello. The salesman was great. During installation though one of the techs came near the room where we were and asked to wash a rag. We were/ are high risk Covid so had communicated we wanted no contact and to call from outside to talk. We were thus super startled when he came into our kitchen to speak to us through the open layout to the next room. Startled I simply said yes thinking he wanted to wash to his rag in the bathroom. Instead he walked over to the sink with our dishes and washed out a rag. It was just a little odd. We haven't had our closest family in our house since April 2020 so as you can imagine - it was just... odd and unexpected. They were unable to get our old furnace out thus we agreed that after Covid at no cost to us , you all will return and get the old furnace out with the help of a plumber which we really appreciate. Again, the sales man was super nice, accessible, great."

"I didnt have any criteria to help what merits any of the numbers 1-10, so I rated a 10. I did observe their expertise was good, cleanliness good, efficiency and professionalism were excellent and assume that merits a score o 10."

"VERY KNOWLEDGABLE,GOOD KNOWLEDGE BASIS OF WHAT WE NEEDED, VERY CLEAN AND WORK WAS COMPLETED IN A TIMELY FASHION"

"Brayton represented Becht-Givens quite well; as a professional and very knowledgeable plumber...we asked questions, he had answers. He did, however, leave our gas-fired water heater turned off. But, he was able to assist me (via phone) to quickly get the heater re-started; an anxious moment, I suspect, but mistakes of that nature are solid learning experiences."

"Everything went great."

"Both men did a good job. Very respectful and professional. Represent your company the way you would hope. Thanks, Frank"

"Brayton was very thorough and dis an extremely good job with installing our water heater."

"The tech cleaned everything and answered all my questions."

"Once again I am very pleased with the service technician and the work he did. Once again I'm very disappointed at having spent an entire day waiting to be served!! YOU REALLY NEED TO HIRE MORE SERVICE TECHS!!!!"

"Tech was on time. He wore mask and booties. He gave detailed explanations about his work and my unit. Ver efficient!"

"technician was able to fix my issue."

"Everything went fine on the latest service. We do still get a loud sound from time to time. This has been an ongoing issue since the unit was installed despite several attempts to correct it. It is somewhat better but not completely resolved."

"Service is always great and the technicians have always been receptive to my sometimes silly questions"

"Prompt and efficient"

"He knew what he was doing and was polite."

"Because manager sent a different technician to our house for second opinion from what first Becht and Given technician said. First technician said it would be $1200 to fix problem. Second technician said it was nothing found only normal wear and tear. Very pleased manager send a second technician for a fresh look at problem. Cant really answer below questions until probably my next service."

"Unable to complete full service because of how the install was done. The service was fine."

"Both plumbers are super professional and personable. They take the time to explain details."

"Good quality Service!!"

"the tech was on time and did the job that we had requested. The appointment time was set for the time we asked for."

"Technician was very polite and knowledgable."

"Technician was thorough and seemed very professional."

"The guys took their time to answer my questions and really seem to care about the job they did."

"THE TECHNICIAN WAS WONDERFUL!! HE SPENT ALL THE TIME IT TOOK TO FIND A GAS LEAK, I DIDN'T KNOW WE HAD!! HE MAY HAVE SAVED OUR HOUSE FROM AN EXPLOSION!! HE IS WORTH A 10++++ Having said that, your dispatch system is worth a 2!! I got a call saying our house was 30-45 minutes away from our service call! TWO HOURS LATER I CALLED YOU AND ASKED WHAT HAPPENED!!?? I WAS TOLD THEY DIDN'T KNOW BUT THAT SOMEONE WOULD BE THERE "TODAY"!! 30-45 MINUTES ACTUALLY EQUATED TO ABOUT 2 1/2 HOURS!!!! AND WHAT KIND OF AN ANSWER IS "TODAY!!??""

"It was nice to work with a professional."

"Technician was extremely nice but professional and I had a few questions that he answered and showed me how a few things worked and he cleaned inside the furnace where it was a bit dusty and looked over everything throughly."

"The tech told us we needed to replace components that are old but still working fine. He gave us an outrageous price for work that we "needed." Verified not necessary by family HVAC friend. ALSO NO CLEANING WAS DONE WHICH IS SUPPOSED TO BE INCLUDED IN OUR PREPAID BI-ANNUAL SEVICE CONTRACT."

"Service tech, Dan, is very helpful and seems interested in providing the best service and information that he can. He is familiar with my system and gives good suggestions about how I can save $s in the operation of my equipment."