mohammad A. louisville, kentucky May 27, 2023 "Appointment the next day of my request and the job done promptly the same day."
kim W. louisville, kentucky May 25, 2023 "Kyle was very knowledgeable and educated me on a couple of things."
ann M. new albany, indiana May 24, 2023 "The technician was very professional. He talked to me about every step he took to fix my issue."
geeta V. louisville, kentucky May 18, 2023 "Timothy was very professional. Friendly,on time and knowledgeable."
colleen B. corydon, indiana May 17, 2023 "Efficiently executed the maintenance on my furnace and air conditioner."
jeanne M. louisville, kentucky April 26, 2023 "Was impressed with our technician Mark Terry and his knowledge of the business"
jennifer H. louisville, kentucky April 26, 2023 "Kind, knowledgeable, fixes issues each time he has come out. Great personality."
denny M. sellersburg, indiana April 26, 2023 "Sean was able to stop the leak under the kitchen sink and provide an estimate for future repairs"
debbie morrison M. charlestown, indiana April 23, 2023 "Thisb young man was so polite I have a 5 yr old grandson that followed him around asking hundreds of questions and I would tell him to leave this man alone and Sean took the time to answer his many questions. He went out of his way to be polite and did the most excellent work"
michael E. jeffersonville, indiana April 23, 2023 "Provided the estimate as requested (temporary disconnect of exterior unit to allow a new underground new water service line is installed to the house.). I asked him to follow up with an estimate on repositioning the interior coolant lines before re-setting outdoor unit. Original estimate was e-mailed 3/6. No follow up received...I chose another company."
pat & bud kaiser K. new albany, indiana April 22, 2023 "Took care of install with recirculating pump issue in timely manor."
pat & bud kaiser K. new albany, indiana April 22, 2023 "Took care of install with recirculating pump issue in timely manor."
ann M. new albany, indiana April 20, 2023 "The technician was easy to talk to. He wasn't able to completely answer my questions but did a good job of explaining my issues."
susan B. louisville, kentucky November 04, 2022 "Kyle is an outstanding plumber,efficient,careful, explains thoroughly, works til the problem is solved and great personality. Mark is extremely efficient and thorough. He fixed the problem immediately that the earlier people thought was broken. Very confident in these two."
sandra S. louisville, kentucky November 03, 2022 "Service was excellent. However, the price for a furnace filter is unbelievable! The cost was DOUBLE the price online!! Wont never recommend a furnace filter from you guys."
scott L. louisville, kentucky October 20, 2022 "Gary was great. Took time to answer questions and was very thorough"
peter F. new albany, indiana October 14, 2022 "Service was perfect from making the appointment, to Mark being right on time to his quick cometion of the work."
seth M. buckner, kentucky October 13, 2022 "Very happy with service and professionalism. Tim was very respectful to me and my home. He wasnt able to answer one of my questions but promised a follow up call. He called the next day and left me a voicemail with a response. I appreciated it!"
peter F. new albany, indiana October 10, 2022 "Mark is always on time and very efficient but thorough. He gives me excellent end of service reports and gladly answers and questions I may have."
derek D. jeffersonville, indiana October 10, 2022 "The team did the best they could to get someone scheduled quickly. It would've been great for the same day but the next day was pretty great."
bob R. charlestown, indiana October 10, 2022 "arrived on time, considerate, explained the problem well, professional job."
michael L. clarksville, indiana October 08, 2022 "Kyle was friendly, professional, and on time. Answered all questions we had and didn't stray from price quote."
mike E. jeffersonville, indiana October 08, 2022 "Technician did not bring correct nozzle or fuel filter to propetly service unit. Service manager promised owner in 2021 that parts would be ordered annually and be ket in stock."
william C. mauckport, indiana September 29, 2022 "Very professional, he also removed debris and cleaned as he worked. Very friendly and personable."
timothy G. louisville, kentucky September 24, 2022 "Tech on time, knowledgeable and friendly. Answered all of our questions."
patricia S. georgetown, indiana September 24, 2022 "Have always had a very good experience in fast response to any problem we have had. Fast friendly and respectful employees"
william carter ii I. mauckport, indiana September 24, 2022 "He is very professional, he cleaned up the debris as he removed the old faucet.He was also very perosnable."
jonathan H. louisville, kentucky September 22, 2022 "I have been with Becht/Givens Heating over 25 years and they do a good job."
mary D. henryville, indiana September 15, 2022 "Christopher, Brad, and Steven were very polite and knowledgeable regarding the services provided."
ronald C. louisville, kentucky September 15, 2022 "Your workers are very nice and know what they are doing"
krista M. jeffersonville , indiana September 09, 2022 "Kyle S. was very professional and thoroughly explained everything to me regarding my plumbing issues and answered any and every question I had. I couldnt have asked for a better plumber and he made sure everything was working properly before leaving. I will definitely be requesting him specifically for any future plumbing needs."
christi F. louisville, kentucky September 09, 2022 "He seemed to know what he was doing, did a good job, and did not try to sell me any products."
sharon B. jeffersonville, indiana September 09, 2022 "Techs are friendly, always lets know what they did."
brandon S. new albany, indiana September 08, 2022 "It took about a month to get my ac fixed but was worth the wait."
christi F. louisville, kentucky September 04, 2022 "The technicians are professional and seem to have knowledge of their jobs."
mike D. georgetown, indiana September 04, 2022 "The service techs are wonderful but I think the repair charges are too high."
virginia C. clarksville, indiana September 02, 2022 "Great customer service skills and very knowledgeable. Thank You"
michael P. corydon, indiana August 31, 2022 "In over a decade of our home being serviced by Becht/Givens I have yet to find reason to criticize any aspect of that service."
robert B. jeffersonville, indiana August 31, 2022 "The technicians are very pleasant and professional."
janis F. jeffersonville, indiana August 30, 2022 "Tech provided excellent advice and recommended the solution we needed."
jeri D. louisville, kentucky August 27, 2022 "good techs, polite, cleaned up after themselves, answered my questions well."
virginia C. clarksville, indiana August 23, 2022 "Hard working, courteous, and I have faith in your company and associates you have working for you."
cindy B. crestwood, kentucky August 19, 2022 "On time, friendly, and tell you what caused the problem."
virginia C. clarksville, indiana August 05, 2022 "All of my questions were answered. Great customer service skills. They stayed with the project until completed, even with the issues we were having with the electrical during installation. Fabulous"
bryan H. louisville, kentucky July 31, 2022 "not sure what to think, day after they came, our water heater was not working"
robert L. clarksville, indiana July 17, 2022 "Brecht/Givens has always maintained my equipment on a preventative maintenance program, and done a great job."
patricia S. georgetown, indiana July 14, 2022 "Whenever I have had to call for service everyone from the customer service representative to the techs plumbers and installers have been very professional respectful and very friendly their customer service is the best"
elizabeth S. louisville, kentucky July 12, 2022 "These guys were amazing! They were quite knowledgeable and informative. Very friendly and courteous. They even cleaned up after themselves ??"
jerry B. jeffersonville, indiana June 29, 2022 "Jake does a great job, so does Eric. They are both very nice to work with."
barbara A. louisville, kentucky June 26, 2022 "Called before coming as promised.& did the job well very polite."
jim C. louisville, kentucky June 23, 2022 "I was disappointed that I requested a technician for a AC issue and arriving with the technician was a salesman. It was clear from the outset that they wanted to sell more than repair"
diane P. new albany, indiana June 20, 2022 "Ray was an expert, professional and efficient. True coustomer service excellence."
felicia T. louisville, kentucky June 19, 2022 "My unit is 14 yrs old and telling me about how long units last is not what I want.to keep discussing although it is nice to hear but not a cost I want to deal with right now"
collin G. louisville, kentucky June 18, 2022 "Technician was great - did a thorough review and quick resolution"
patrick L. louisville, kentucky June 04, 2022 "Have recommended plumbing service for years, now will do the same with HVAC. Another company was out and didnt accurately diagnose my problem and pitched me on a new system. The BG guys had the problem figured out in 10 minutes and fixed in thirty. Amazing, honest, and friendly"
patricia S. georgetown, indiana June 01, 2022 "Very reliable if something changes I always get notified very courteous and professional"
jerry H. jeffersonville, indiana April 29, 2022 "Pushy sales only up selling totally over priced outrageously!!!! Becht wanted $17,000 to do a job other companies $6,000 and Becht wanted $2,500 for repairs and other company only $600 and Becht wanted $193 per pound for Freon and other companies $60 per pound! RIP OFF!!!! Should be ashamed of yourselves taking advantage of vulnerable customers! Shame on you!!!!"
richard V. louisville, kentucky April 24, 2022 "The tech was very knowledgeable and polite. However, he didn't seem to do very much. He was done very quickly."
joan B. jeffersonville, indiana April 24, 2022 "The service tech was very good. Kew what was needed to fix the issue and completed the repairs"
john D. floyds knobs, indiana April 22, 2022 "Tech was very friendly. He took time to explain things to us. He was courteous and respectful."
craig R. lou, kentucky April 21, 2022 "The technician(Mark) was very thorough even in the drizzle we had all morning. this would have encouraged a less persistent tech to hurry thru and be less complete about his work. Mark was very conscientious."
cheryl M. prospect, kentucky April 18, 2022 "It was easy to schedule a maintenance appointment and the technician showed up right when he said. He was very nice and cordial and explained what needed to be replaced with the price write-up. He came back in the afternoon with the parts needed. All went smooth"
gloria J. louisville, kentucky April 11, 2022 "I submitted ththis survey but system said there was an error. Call me to discuss issues."
mary D. corydon, indiana April 07, 2022 "The tech wasn't informed it was an oil furnace, and didn't have filter and nozzle with him to complete the job. I much make another appointment to finish the job."
robert F. charlestown, indiana April 03, 2022 "We had Mr Owen previously and this time. We are very impressed with his service. He is very knowledgeable about how to resolve our plumbing issues and very good at keeping a clean work place."
mrs lucas L. sellersburg, indiana April 02, 2022 "The technician solved the problem in a timely manner and Im pleased with the results. My kitchen sink is flowing freely again."
paul S. louisville, kentucky March 27, 2022 "Jake did an outstanding job. I want him to always service our equipment."
kara E. jeffersonville, indiana March 25, 2022 "Because of professionalism, arriving on time, kindness to our pet, and education provided."
nancy P. louisville, kentucky March 18, 2022 "Tech Mark noticed and notified Ryan that the duct cleaning done recently was not satisfactory. Ryan came out and scheduled a recleaning."
megan H. jeffersonville, indiana March 18, 2022 "Professionals were both courteous and friendly and did their work quickly and were willing to answer any questions asked."
brian S. laconia, indiana March 15, 2022 "Mark was polite, friendly and explained what he was going to do. He also followed up with an issue he discovered on the maintenance call, got it scheduled and completed the repair on the follow up visit."
joann S. louisville, kentucky March 09, 2022 "they were on time and seemed very know exactly what needed to be done."
brandy B. madison, indiana March 09, 2022 "Anthony Owens was amazing. He inspected everything so thoroughly and went above and beyond in every way. He deserves a raise. I will always use your service in the future."
mike D. georgetown, indiana March 06, 2022 "The technician was very nice and the was done in a timely fashion"
jonathan H. louisville, kentucky March 05, 2022 "I thought Charles did a good job. He checked everything that needed to be checked to keep it running well."
fadia L. louisville, kentucky March 04, 2022 "Anthony not only completes the work but offers suggestions for future improvements."
rebecca F. louisville, kentucky February 15, 2022 "A thorough discussion and tips on how to set the humidifier helped with the problem. It's much better now."
jeannie L. louisville, kentucky February 10, 2022 "Seemed very thorough and informed me of everything."
susan P. louisville, kentucky February 09, 2022 "Special attention to my needs . Anthony and Brayton were very supportive."
julie T. memphis, indiana February 06, 2022 "Techs were courteous, knowledgeable and respectful of property"
elizabeth H. jeffersonville, indiana January 28, 2022 "Polite reps with masks. Found issues that I had concerns, provided pricing and immediate fixes."
kenneth K. memphis, indiana January 26, 2022 "Technician (Gabe) spent a lot of time trying to correct a problem that has been ongoing since the system was installed. He actually went under the house to inspect. Hopefully it works this time"
joan B. jeffersonville, indiana January 25, 2022 "The service techs were very professional and pleasant to work with."
jerry W. floyds knobs, indiana January 25, 2022 "Anthony always gives good advise and does a great job. Thanks, J."
derek D. jeffersonville, indiana January 05, 2022 "I thought that the technicians worked hard and efficient. I didn't put a 10 because they had to order a part that took more than 2 weeks to get in and complete. and the technician was several hours later than our scheduled time on the final visit."
dave T. prospect, kentucky December 20, 2021 "Eric provided useful and needed information in a timely way."
terry S. milltown, indiana December 15, 2021 "Did good job at checking everything on the furnace. Very competent."
richard V. louisville, kentucky December 10, 2021 "The work seems to have been performed well and at the time agreed upon"
jean O. louisville, kentucky December 09, 2021 "Service person was the most helpful in all ways that I have ever had"
eileen R. floyds knobs, indiana December 06, 2021 "finally the tech did all the checking and thorough cleaning , wearing a mask and booties"
teri B. new albany, indiana December 04, 2021 "Brayden and Ray were both very friendly and knowledgeableThe service calls were completed and explained to me"
steve M. louisville, kentucky December 03, 2021 "Both men that came were friendly, courteous. Both said everything was good and reminded us to change our filter more often"
rebecca F. louisville, kentucky November 25, 2021 "We've used BG go years to service our old unit. We have a new one now and recently had a problem. They repaired the problem with the suggested permeant solution. Techs are always professional and will move your appointment up if there's a cancelation. BG is very accommodating!"
joann S. louisville, kentucky November 19, 2021 "Technician seemed to be knowledgeable of his job duties."
ricky S. new albany, indiana November 16, 2021 "Tech was professional, knowledgeable and friendly. His descriptions of various products and services was very concise."
scott G. louisville, kentucky November 12, 2021 "Charles the tech is A#1. We always request him. So professional and complete."
betsy C. louisville, kentucky November 12, 2021 "Chip is professional, courteous and obviously highly accomplished at diagnosis and installation. He was a pleasure to work with. Also the communications from the office staff were timely and helpful before the actual arrival."
jeannie M. louisville, kentucky November 10, 2021 "Dwayne/Paula good job...in addition to furnace maintenance for the season also installed furnace filter kit...we are glad to be a customer of Becht-Givens...friendly staff really means a lot!"
mrs riley R. louisville, kentucky November 01, 2021 "I was able to get service earlier than what was scheduled."
velda G. louisville, kentucky October 30, 2021 "Everything went perfectly. Can't ask for more than that."
ken Z. louisville, kentucky October 29, 2021 "Quality of service. Technician went above and beyond to ensure we were happy with the service spotting an issue which could become an area of concern. Technician very pleasant where we felt he had our best interest at heart."
michael E. jeffersonville , indiana October 26, 2021 "The code given is for a previous technician. I have not been given a customer receipt for the two most recent visits to service my furnace. I was assured an EXPERT would accompany the technician for a routine maintenance. The expert does not know what is occurring with my furnace which BG installed. The service manager's superior is on vacation.So I am left...once again --even though I have and pay monthly for a service agreement...to call another compan.l"
james C. louisville, kentucky October 22, 2021 "We have been customers since it was just "Givens" in 1995. We have never been disappointed."
nancy P. louisville, kentucky October 21, 2021 "The tech knew what he was doing, and he was friendly and explained it to me."
michael P. corydon, indiana October 19, 2021 "The Technician met or exceeded the expectations I've come to appreciate from Becht/Givens"
glenn jr J. floyds knobs, indiana October 13, 2021 "Technician was friendly, had on a mask and booties and explained in detail what he did. He also answered all my questions."
joseph B. louisville, kentucky October 12, 2021 "Everything went as planned. Charles is knowledgeable about his field of work."
brittany B. new albany, indiana September 30, 2021 "Jake was very informative, helpful and nice. He also has ensured the proper follow ups are done for the switch box to be replaced that wasnt on initial instal that should have been."
nell B. louisville, kentucky September 29, 2021 "The guys that came were efficient, professional, and I felt very confident about their work and having them in my home."
mr mccallister M. louisville, kentucky September 28, 2021 "Strictly because of Mr. Borders. He was helpful, forthright and very easy to speak with. Honestly, no hard sell also went a long way with me."
joe G. louisville, kentucky September 25, 2021 "Technician arrived on time (with pre-arrival notification Call), he was professional and efficient."
angie C. louisville, kentucky September 24, 2021 "Buddy and Ryan did a great and thorough inspection."
martin K. prospect, kentucky September 22, 2021 "Jake did an excellent job - friendly, professional, and knowledgeable"
dr mccullough M. new albany, indiana September 20, 2021 "They were very to the point with me and efficient in servicing the furnace"
mr laughlin L. louisville, kentucky September 17, 2021 "They did a great job explaining what they did."
gregory maas M. jeffersonville, indiana September 12, 2021 "Chip seemed to care about doing a good job. This I greatly appreciate."
sheela S. louisville, kentucky September 04, 2021 "Excellent service with great communication. He was prompt and took care of the issue efficiently"
dick A. louisville, kentucky September 03, 2021 "They clearly explained everything that wasn't working and how they fixed it."
cheryl M. prospect, kentucky August 29, 2021 "The guys were very polite and friendly. Even though they had not been here before, they maneuvered the five units very well. I would ask for them again."
patricia S. georgetown, indiana August 29, 2021 "Arrived on time. Very friendly explained what he was doing and answered the questions I had about the filter and cleaning of outside unit."
mr overmeyer O. louisville, kentucky August 20, 2021 "Very efficient, professional, personable team dealing with a difficult situation: furnace in attic, air-conditioner on roof."
dwight J. louisville, kentucky August 18, 2021 "Very nice, prompt and explained everything in detail."
mr epstein E. louisville, kentucky August 18, 2021 "Everything was explained to us! They offered us the opportunity to pay for the biannual service contract which we did."
cathy E. new albany, indiana August 17, 2021 "Jake, the technician was awesome and explained everything he was doing."
jessica C. fort worth, texas August 17, 2021 "Tim was super friendly and really explained all of our options to allow us to choose what we wanted to do today. He was extremely thorough and having a new home communication and understanding is exactly what we need from him. Will definitely be asking for Tim next time!"
chris and alissa M. louisville, kentucky August 05, 2021 "The technician arrived on Sunday evening and fixed the problem."
mr kidwell K. louisville, kentucky August 01, 2021 "All the work was done as I asked. They did excellent work. Very neat and work was more than my expectations. They cleaned up and finished at about the time they said."
mr phillips P. memphis, indiana July 30, 2021 "Ray was courteous and polite service with clear explanation of options."
darryl P. louisville, kentucky July 26, 2021 "My outside line on my A/C unit was freezing up after the service. Prior to the service, I did not have any problems. I call another company because you all were just out there."
rita T. lanesville, indiana July 23, 2021 "Technician was very polite and informative and went above and beyond the call of duty, especially in bringing to our attention a nest of ground hornets close to the outdoor unit (unfortunately he had to get stung by one to discover this!)"
peggy R. louisville, kentucky July 21, 2021 "Everyone from the person that answered the phone at night, the scheduler and the technician was very helpful, nice and concerned regarding my problem and wanted to make sure the situation was taken care of as quick as possible."
mr meyer M. louisville, kentucky July 19, 2021 "Every tech that has come out has told me my unit wasn't installed or is not working properly. It is loud and not running properly. Nate said he had me fixed for now but someone would call me and it was still not running right and there is a leak (which was supposedley repaired the last time. I am ready to call my attorney and the better business bureau. It has never been right and I don't have time to call every couple months and wait for someone to come and not fix it. BAD BUSINESS. It was never put in right."
glenn L. louisville, kentucky July 19, 2021 "Techs were on time, friendly and offered options I could do for various maintenance items."
flora W. charlestown, indiana July 17, 2021 "Ray was very professional and did a great job servicing."
callie P. lanesville, indiana July 15, 2021 "i was kept up to date on arrival time. Ray showed up and completed all the required inspections. Change filter for me and gave feed back on the condition of my systems."
mary F. new albany, indiana July 14, 2021 "Prompt, Professional, Courteous! And NICE! There was a young man with him and he was also very nice and helpful. I was so thankful that they were able to come on Monday. We had been sitting here with this problem since Sunday morning and were at wits end."
meredith D. louisville, kentucky July 11, 2021 "Ray and Eric were professional, efficient and friendly."
william carter ii I. mauckport, indiana July 11, 2021 "Willingness to answer my follow up questions."
jonathan H. louisville, kentucky July 10, 2021 "Charles had to come back to finish job until he got it fixed."
stuart K. louisville, kentucky July 05, 2021 "Jeff was very thorough in installing my new A-Coil and we were surprised at how fast he was in installing my A-coil ."
mr peariso P. louisville, kentucky July 01, 2021 "The technician was personable, efficient, and checked the complete system."
olivia H. louisville, kentucky June 27, 2021 "These guys were very efficient and pleasant to deal with....."
mr epstein E. louisville, kentucky June 23, 2021 "The service technician found the leak and gave us options to either replace the indoor coil or fix the leak"
margaret H. louisville, kentucky June 19, 2021 "He took his time and ask questions about how my equipment was set up in the attic and the air conditioner."
dallas C. louisville, kentucky June 17, 2021 "Technicians were prompt, professional, knowledgeable and courteous!"
mr hornung H. louisville, kentucky June 16, 2021 "Professionally completed their maintenance inside and out in orderly fashion and answered my questions about the air-conditioning and heating units."
roy K. mt washington, kentucky June 10, 2021 "Ray was very thorough and professional. He fixed the problem and went above and beyond for me."
mr speed S. jeffersonville, indiana June 09, 2021 "Anthony gave me good advice not to do the project"