cheryl M. prospect, kentucky September 20, 2023 "Appointment reminders always help. Technician came during time indicated. He was very personable and answered my questions."
dorothy B. louisville, kentucky September 20, 2023 "Arrived promptly replaced part that could have potentially given us problems in the near future-great service"
matt V. sellersburg, indiana September 15, 2023 "Service was quick and technician noted condensation on my furnace which was outside of his reason for the call. Very personable and considerate."
bill R. new albany, indiana September 13, 2023 "Kyle walked me through the process for the annual draining of my water heater. Very helpful. The expansion tank looks great."
rhett L. jeffersonville, indiana September 08, 2023 "Arrival was prompt. Technician was courteous. Explanation of service was concise."
rebecca F. louisville, kentucky September 08, 2023 "The work was done in a timely manner. David answered any questions I had and asked if there was anything further before leaving. He was courteous about his surroundings and discussed what he checked."
james M. new albany, indiana September 08, 2023 "Good job but left yhe air conditioner running with my windows open and left the lights on in the basement."
christopher O. jeffersonville, indiana September 08, 2023 "Everything was professional. However, the wrong thermostat was supplied. When the contract was discussed, a "smart" thermostat was specifically requested, and a standard thermostat was installed."
mary M. clarksville, indiana September 07, 2023 "David was was very thorough and very nice personality."
john K. clarksville, indiana September 07, 2023 "David and Eric were great! On time and did a great job! Friendly and respectful of our property."
linda D. georgetown, indiana September 06, 2023 "Anthony checked everything out and I feel my system is ready for winter."
christi F. louisville, kentucky September 06, 2023 "Ive had Jeffery before, and he really seems to know what hes doing."
deborah D. jeffersonville, indiana September 01, 2023 "No long wait for appt., tech arrived on time and provided advance notice of arrival, tech wore shoe coverings, believe diagnosis was accurate"
sandra R. austin, indiana August 31, 2023 "Very prompt, very professional, done the job in a timely fashion,"
gerald T. jeffersonville, indiana August 29, 2023 "Tech was quick, through with annual inspection. Was able to replace capacitor on my air-conditioner unit that was noted on previous A/C inspection. Would like receipt for replacement of capacitor."
ken B. louisville, kentucky August 29, 2023 "Gary was very informative and provided detailed information re nature of problem. While he wasnt able to rectify situation due to commercial status of HVAC unit for entire condo complex, he still did some cleaning of individual condo unit at no charge in effort to improve functioning."
charles B. new albany, indiana August 28, 2023 "Tech contacted me that he was on his way. Arrived in time scheduled and went right to work. When finished, updates me with the status of my furnace."
demetrius M. louisville, kentucky August 28, 2023 "Kyle was very efficient and knowledgeable about my situation. He was attentive and concerned that my need be professionally completed."
diane P. louisville, kentucky August 26, 2023 "Hope that David and Jeff stay on with your company. They are both valued workers that you can be proud to have working for you. ."
stuart K. louisville, kentucky August 25, 2023 "I was afraid it would take longer to get the A-coil for my Air Conditioner, so I was really pleased to have my air conditioner repaired in ten days."
rhonda H. floyds knobs, indiana August 24, 2023 "Youre tech was polite, he was efficient, and he was on time, he did everything to see that I was satisfied"
james M. clarksville, indiana August 24, 2023 "He was very supportive and knowledgeable. Jeffrey was a joy to work with. I will use your company from now on!!!"
mary M. louisville, kentucky August 24, 2023 "On time, problem solved quickly, new disposal installed & working great."
judy R. louisville, kentucky August 23, 2023 "Experienced and explained well what was wrong. Arrived on time, friendly"
gregory C. georgetown, indiana August 23, 2023 "The service person gave us several options to choose from which was great."
dick A. louisville, kentucky August 22, 2023 "Chris is always helpful when he comes by and is good at explaining what's going on"
margaret H. louisville, kentucky August 18, 2023 "He came in and went into my attic to check on my furnance. Apparently he checked everything and found it to be satisfactory. I was glad of that."
patricia C. louisville, kentucky August 17, 2023 "Kyle was very knowledgeable about the issues we were having and successfully fixed my issues. He immediately put shoe covers which I really appreciated. Very respectful of my time."
rena B. clarksville, indiana August 17, 2023 "Very prompt and let me know everything he was doing, and I was very satisfied"
bobbie W. louisville, kentucky August 17, 2023 "Kyle explained what he needed to do. Was efficient and friendly."
david R. universal city, texas August 16, 2023 "Plumbing technician Kyle Sherrod was magnificent. We had done pre-visit research on options and thought prepared to make a decision during his visit. Without discounting our research, Kyle offered other options we hadn't considered. He then presented six options (of which he was well informed), answered our questions related to them, and then left so we had the time to consider the options. Knowing that Kyle will be the one to install our decision takes a worry away from us."
tabbitha H. new pekin, indiana August 04, 2023 "From the first phone call to the actual diagnosis it was simple and officiant definitely lived up to the ratings."
paul B. jeffersonville, indiana August 02, 2023 "Tim was great -- on time, very professional, explained everything,"
ron L. louisville, kentucky August 01, 2023 "He seemed knowledgeable, had researched my issue and explained it very well."
sandra S. louisville, kentucky July 30, 2023 "Service Rep was at my house. He checked the A/C and cleaned it. He also checked the furnace filter which was dirty. I got a new filter and replaced it in the furnace. A/C was blowing cold air. Thermostat set at 73. However, the A/C is still running since 11:45am. Its now 8:45pm! The thermostat is set to 73 degree. As of 8:45pm, it is actually 75 degrees.and the A/C is still running!! Almost 9 hours of running!!!! I dont know if its the A/C or the thermostat, but something is NOT working. Very disappointed in this service."
michael P. corydon, indiana July 28, 2023 "Since our relationship began back in 2009, the personnel and service of Becht/Givens as consistently met or exceeded, more often the latter, my expectations."
ryan L. crestwood, kentucky July 27, 2023 "Tim was thorough and did a great job explaining what he did and how our system is doing."
robert E. clarksville, indiana July 21, 2023 "Tim was very polite and answered my questions and concerns in a professional manner. Was willing to work around an emergency that occurred right before his expected arrival. Then came back around after everything was sorted."
emily M. louisville, kentucky July 20, 2023 "The original repairs did not fix the problem; service was sent back out and repairs were made free of charge."
angie G. louisville, kentucky July 20, 2023 "Tech did not show up. It was an effort to get someone with a property key there to meet with him too!"
david R. louisville, kentucky July 20, 2023 "Jeff and Chris were knowledgeable, answered our questions, and performed all work (to include clean-up) to a high standard."
jennifer A. crestwood, kentucky July 19, 2023 "The technicians were knowledgeable, and everyone was professional and kind."
diane P. louisville, kentucky July 19, 2023 "Gary has been here two days in a row and is schedul;ed to come back today. He has worked tirelessly and found the reasaon for a 11 month old unit to not deliver cold air. Pls award him a special commendation for his service."
stuart K. louisville, kentucky July 14, 2023 "Our Service technician, Jeffrey White, was very thorough and explained everything us as he went thru his diagnosis and told us our air conditioner was low on coolant and he would refill it. Jefferey was very friendly and through and we appreciate his thoroughness."
lee L. louisville, kentucky July 14, 2023 "called ahead, showed up on time, and did the work efficiently"
david R. louisville, kentucky July 13, 2023 "Chris was efficient, knowledgeable, and explained the reasons for his findings and recommendations. Eric answered our many questions to help us make an informed decision."
joseph D. louisville, kentucky July 13, 2023 "Gary was prompt and knowledgeable and had our AC back up and running in under an hour."
joseph D. louisville, kentucky July 12, 2023 "The technicians were timely, professional, and knowledgeable."
ellen K. louisville, kentucky July 11, 2023 "We were without ac for 8 days ! Another company fixed our problem in 2 hours"
marina F. new albany, indiana July 11, 2023 "Gary was very kind and helpful. We had to go through a few extra hoops with my home warranty and he was very pleasant and talked with them with no hassle. Thanks for the help!"
virginia P. jeffersonville, indiana July 11, 2023 "There are several issues. 1. I tried to schedule the appt online. To verify it went through I called Monday morning & it had not so the woman made the appointment. Later that same day I got a call from a call ctr (actually more than 1) who first put me on hold for a long time & then when they called back again they transferred me to the woman who had made the appointment. 2. When Mr. Harper came he was nice and professional however his Ipad or whatever he was supposed to use to develop the estimate was not working so he was going to email the estimate. It has never come. Weird to get a survery about how your service was before I got an estimate."
john L. louisville, kentucky July 09, 2023 "Tim our technician was very professional. He was thorough with the services he provided and patient with explanation of said services."
margaret susan H. louisville, kentucky July 06, 2023 "He checked both the furnance and the air conditioner to find the problem and it turned out it was the latter."
leeann S. new albany, indiana July 03, 2023 "First the technician was early and was completed quickly. Very nice"
teresa S. louisville, kentucky June 30, 2023 "The guys are friendly and answer any questions and take there time"
charlotte H. louisville, kentucky June 29, 2023 "Service is always reliable totally trustworthy and Timothy was great tech who goes above and beyond in his service and how he explained the status of our system"
matt D. louisville, kentucky June 29, 2023 "Eric and Gary were prompt, professional, and very knowledgeable."
lia V. fisherville, kentucky June 28, 2023 "I received a phone call from your promotions last month and agreed to schedule a service. Apparently it was not scheduled properly as I received a last minute call to reschedule as not enough time to service my home. The rescheduled slot was to put me on a first call in the 8a-12 slot as I needed to be free for my business commitments in afternoon - When I called at 9:30 to see where tech was I was informed they were somewhere else first and I would be next - Got a call at 11:30 saying tech would be at my place in an hour. Tech arrived at 1:30 with a sales rep - - poor admin on office's part and I am very disappointed with all the inconveniences placed on me as customer. I would like to make note of how very kind and professional Tim was and apologetic on behalf of company for all the inconveniences I incurred. He did a wonderful job servicing/cleaning and explaining the status of my home systems."
steve M. lexington, indiana June 28, 2023 "I never give perfect scores because theres always more for improvement."
tonya C. elizabethtown, kentucky June 24, 2023 "They arrived early and completed the tasks quickly and efficiently"
donna L. louisville, kentucky June 22, 2023 "Technician Gary Burnett came during the scheduled time period, was courteous and professional, and thoroughly checked our system. He explained our issues and possibly solutions in details and in an understandable way. I didn't feel like he was just trying to sell the most expensive services but suggested more reasonable and budget-friendly solutions."
charles D. louisville, kentucky June 18, 2023 "Pleasant competent troubleshooting. However it concerns me that this about the fourth time we've called for this issue on this less than one year old unit and he could find no record of previous service calls for the problem in the computer (our last visit was to replace the inverter which was supposed to fix the problem)."
timothy L. louisville, kentucky June 16, 2023 "Technician Tim fully explained what he was going to do to the AC unit and made sure it was running perfectly before he left."
jaelithe L. louisville, kentucky June 12, 2023 "Tim is great! I am always so happy when he is our technician."
david R. louisville, kentucky June 06, 2023 "Unfortunately, the warehouse sent the wrong part and our technician had to return to the warehouse for the correct part."
william K. louisville, kentucky June 06, 2023 "My technician was not in a hurry to leave. Like always, he was thorough and took extra steps to make sure everything was working correctly"
sarah Y. jeffersonville, indiana June 06, 2023 "Both representatives were very professional and friendly and accommodating. They were very communicative and open about their process and I felt comfortable with their presence in my home."
christine W. louisville, kentucky June 06, 2023 "The service man came promptly and assured me my air conditioner was working properly after checking it out."
janice B. clarksville, indiana June 01, 2023 "Our tech. TIM. DOES A VERY GOOD JOB. BERY THROUGH. I TRUST HIM"
mohammad A. louisville, kentucky May 27, 2023 "Appointment the next day of my request and the job done promptly the same day."
kim W. louisville, kentucky May 25, 2023 "Kyle was very knowledgeable and educated me on a couple of things."
ann M. new albany, indiana May 24, 2023 "The technician was very professional. He talked to me about every step he took to fix my issue."
geeta V. louisville, kentucky May 18, 2023 "Timothy was very professional. Friendly,on time and knowledgeable."
colleen B. corydon, indiana May 17, 2023 "Efficiently executed the maintenance on my furnace and air conditioner."
jeanne M. louisville, kentucky April 26, 2023 "Was impressed with our technician Mark Terry and his knowledge of the business"
jennifer H. louisville, kentucky April 26, 2023 "Kind, knowledgeable, fixes issues each time he has come out. Great personality."
denny M. sellersburg, indiana April 26, 2023 "Sean was able to stop the leak under the kitchen sink and provide an estimate for future repairs"
debbie morrison M. charlestown, indiana April 23, 2023 "Thisb young man was so polite I have a 5 yr old grandson that followed him around asking hundreds of questions and I would tell him to leave this man alone and Sean took the time to answer his many questions. He went out of his way to be polite and did the most excellent work"
michael E. jeffersonville, indiana April 23, 2023 "Provided the estimate as requested (temporary disconnect of exterior unit to allow a new underground new water service line is installed to the house.). I asked him to follow up with an estimate on repositioning the interior coolant lines before re-setting outdoor unit. Original estimate was e-mailed 3/6. No follow up received...I chose another company."
pat & bud kaiser K. new albany, indiana April 22, 2023 "Took care of install with recirculating pump issue in timely manor."
pat & bud kaiser K. new albany, indiana April 22, 2023 "Took care of install with recirculating pump issue in timely manor."
ann M. new albany, indiana April 20, 2023 "The technician was easy to talk to. He wasn't able to completely answer my questions but did a good job of explaining my issues."
susan B. louisville, kentucky November 04, 2022 "Kyle is an outstanding plumber,efficient,careful, explains thoroughly, works til the problem is solved and great personality. Mark is extremely efficient and thorough. He fixed the problem immediately that the earlier people thought was broken. Very confident in these two."
sandra S. louisville, kentucky November 03, 2022 "Service was excellent. However, the price for a furnace filter is unbelievable! The cost was DOUBLE the price online!! Wont never recommend a furnace filter from you guys."
scott L. louisville, kentucky October 20, 2022 "Gary was great. Took time to answer questions and was very thorough"
peter F. new albany, indiana October 14, 2022 "Service was perfect from making the appointment, to Mark being right on time to his quick cometion of the work."
seth M. buckner, kentucky October 13, 2022 "Very happy with service and professionalism. Tim was very respectful to me and my home. He wasnt able to answer one of my questions but promised a follow up call. He called the next day and left me a voicemail with a response. I appreciated it!"
peter F. new albany, indiana October 10, 2022 "Mark is always on time and very efficient but thorough. He gives me excellent end of service reports and gladly answers and questions I may have."
derek D. jeffersonville, indiana October 10, 2022 "The team did the best they could to get someone scheduled quickly. It would've been great for the same day but the next day was pretty great."
bob R. charlestown, indiana October 10, 2022 "arrived on time, considerate, explained the problem well, professional job."
michael L. clarksville, indiana October 08, 2022 "Kyle was friendly, professional, and on time. Answered all questions we had and didn't stray from price quote."
mike E. jeffersonville, indiana October 08, 2022 "Technician did not bring correct nozzle or fuel filter to propetly service unit. Service manager promised owner in 2021 that parts would be ordered annually and be ket in stock."
william C. mauckport, indiana September 29, 2022 "Very professional, he also removed debris and cleaned as he worked. Very friendly and personable."
timothy G. louisville, kentucky September 24, 2022 "Tech on time, knowledgeable and friendly. Answered all of our questions."
patricia S. georgetown, indiana September 24, 2022 "Have always had a very good experience in fast response to any problem we have had. Fast friendly and respectful employees"
william carter ii I. mauckport, indiana September 24, 2022 "He is very professional, he cleaned up the debris as he removed the old faucet.He was also very perosnable."
jonathan H. louisville, kentucky September 22, 2022 "I have been with Becht/Givens Heating over 25 years and they do a good job."
mary D. henryville, indiana September 15, 2022 "Christopher, Brad, and Steven were very polite and knowledgeable regarding the services provided."
ronald C. louisville, kentucky September 15, 2022 "Your workers are very nice and know what they are doing"
krista M. jeffersonville , indiana September 09, 2022 "Kyle S. was very professional and thoroughly explained everything to me regarding my plumbing issues and answered any and every question I had. I couldnt have asked for a better plumber and he made sure everything was working properly before leaving. I will definitely be requesting him specifically for any future plumbing needs."
christi F. louisville, kentucky September 09, 2022 "He seemed to know what he was doing, did a good job, and did not try to sell me any products."
sharon B. jeffersonville, indiana September 09, 2022 "Techs are friendly, always lets know what they did."
brandon S. new albany, indiana September 08, 2022 "It took about a month to get my ac fixed but was worth the wait."
christi F. louisville, kentucky September 04, 2022 "The technicians are professional and seem to have knowledge of their jobs."
mike D. georgetown, indiana September 04, 2022 "The service techs are wonderful but I think the repair charges are too high."
virginia C. clarksville, indiana September 02, 2022 "Great customer service skills and very knowledgeable. Thank You"
michael P. corydon, indiana August 31, 2022 "In over a decade of our home being serviced by Becht/Givens I have yet to find reason to criticize any aspect of that service."
robert B. jeffersonville, indiana August 31, 2022 "The technicians are very pleasant and professional."
janis F. jeffersonville, indiana August 30, 2022 "Tech provided excellent advice and recommended the solution we needed."
jeri D. louisville, kentucky August 27, 2022 "good techs, polite, cleaned up after themselves, answered my questions well."
virginia C. clarksville, indiana August 23, 2022 "Hard working, courteous, and I have faith in your company and associates you have working for you."
cindy B. crestwood, kentucky August 19, 2022 "On time, friendly, and tell you what caused the problem."
virginia C. clarksville, indiana August 05, 2022 "All of my questions were answered. Great customer service skills. They stayed with the project until completed, even with the issues we were having with the electrical during installation. Fabulous"
bryan H. louisville, kentucky July 31, 2022 "not sure what to think, day after they came, our water heater was not working"
robert L. clarksville, indiana July 17, 2022 "Brecht/Givens has always maintained my equipment on a preventative maintenance program, and done a great job."
patricia S. georgetown, indiana July 14, 2022 "Whenever I have had to call for service everyone from the customer service representative to the techs plumbers and installers have been very professional respectful and very friendly their customer service is the best"
elizabeth S. louisville, kentucky July 12, 2022 "These guys were amazing! They were quite knowledgeable and informative. Very friendly and courteous. They even cleaned up after themselves ??"
jerry B. jeffersonville, indiana June 29, 2022 "Jake does a great job, so does Eric. They are both very nice to work with."
barbara A. louisville, kentucky June 26, 2022 "Called before coming as promised.& did the job well very polite."
jim C. louisville, kentucky June 23, 2022 "I was disappointed that I requested a technician for a AC issue and arriving with the technician was a salesman. It was clear from the outset that they wanted to sell more than repair"
diane P. new albany, indiana June 20, 2022 "Ray was an expert, professional and efficient. True coustomer service excellence."
felicia T. louisville, kentucky June 19, 2022 "My unit is 14 yrs old and telling me about how long units last is not what I want.to keep discussing although it is nice to hear but not a cost I want to deal with right now"
collin G. louisville, kentucky June 18, 2022 "Technician was great - did a thorough review and quick resolution"
patrick L. louisville, kentucky June 04, 2022 "Have recommended plumbing service for years, now will do the same with HVAC. Another company was out and didnt accurately diagnose my problem and pitched me on a new system. The BG guys had the problem figured out in 10 minutes and fixed in thirty. Amazing, honest, and friendly"
patricia S. georgetown, indiana June 01, 2022 "Very reliable if something changes I always get notified very courteous and professional"
jerry H. jeffersonville, indiana April 29, 2022 "Pushy sales only up selling totally over priced outrageously!!!! Becht wanted $17,000 to do a job other companies $6,000 and Becht wanted $2,500 for repairs and other company only $600 and Becht wanted $193 per pound for Freon and other companies $60 per pound! RIP OFF!!!! Should be ashamed of yourselves taking advantage of vulnerable customers! Shame on you!!!!"
richard V. louisville, kentucky April 24, 2022 "The tech was very knowledgeable and polite. However, he didn't seem to do very much. He was done very quickly."
joan B. jeffersonville, indiana April 24, 2022 "The service tech was very good. Kew what was needed to fix the issue and completed the repairs"
john D. floyds knobs, indiana April 22, 2022 "Tech was very friendly. He took time to explain things to us. He was courteous and respectful."
craig R. lou, kentucky April 21, 2022 "The technician(Mark) was very thorough even in the drizzle we had all morning. this would have encouraged a less persistent tech to hurry thru and be less complete about his work. Mark was very conscientious."
cheryl M. prospect, kentucky April 18, 2022 "It was easy to schedule a maintenance appointment and the technician showed up right when he said. He was very nice and cordial and explained what needed to be replaced with the price write-up. He came back in the afternoon with the parts needed. All went smooth"
gloria J. louisville, kentucky April 11, 2022 "I submitted ththis survey but system said there was an error. Call me to discuss issues."
mary D. corydon, indiana April 07, 2022 "The tech wasn't informed it was an oil furnace, and didn't have filter and nozzle with him to complete the job. I much make another appointment to finish the job."
robert F. charlestown, indiana April 03, 2022 "We had Mr Owen previously and this time. We are very impressed with his service. He is very knowledgeable about how to resolve our plumbing issues and very good at keeping a clean work place."
mrs lucas L. sellersburg, indiana April 02, 2022 "The technician solved the problem in a timely manner and Im pleased with the results. My kitchen sink is flowing freely again."
paul S. louisville, kentucky March 27, 2022 "Jake did an outstanding job. I want him to always service our equipment."
kara E. jeffersonville, indiana March 25, 2022 "Because of professionalism, arriving on time, kindness to our pet, and education provided."
nancy P. louisville, kentucky March 18, 2022 "Tech Mark noticed and notified Ryan that the duct cleaning done recently was not satisfactory. Ryan came out and scheduled a recleaning."
megan H. jeffersonville, indiana March 18, 2022 "Professionals were both courteous and friendly and did their work quickly and were willing to answer any questions asked."
brian S. laconia, indiana March 15, 2022 "Mark was polite, friendly and explained what he was going to do. He also followed up with an issue he discovered on the maintenance call, got it scheduled and completed the repair on the follow up visit."
joann S. louisville, kentucky March 09, 2022 "they were on time and seemed very know exactly what needed to be done."
brandy B. madison, indiana March 09, 2022 "Anthony Owens was amazing. He inspected everything so thoroughly and went above and beyond in every way. He deserves a raise. I will always use your service in the future."
mike D. georgetown, indiana March 06, 2022 "The technician was very nice and the was done in a timely fashion"
jonathan H. louisville, kentucky March 05, 2022 "I thought Charles did a good job. He checked everything that needed to be checked to keep it running well."
fadia L. louisville, kentucky March 04, 2022 "Anthony not only completes the work but offers suggestions for future improvements."
rebecca F. louisville, kentucky February 15, 2022 "A thorough discussion and tips on how to set the humidifier helped with the problem. It's much better now."
jeannie L. louisville, kentucky February 10, 2022 "Seemed very thorough and informed me of everything."
susan P. louisville, kentucky February 09, 2022 "Special attention to my needs . Anthony and Brayton were very supportive."
julie T. memphis, indiana February 06, 2022 "Techs were courteous, knowledgeable and respectful of property"