Becht/Givens Service Experts Reviews

"Appointment reminders always help. Technician came during time indicated. He was very personable and answered my questions."

"Arrived promptly replaced part that could have potentially given us problems in the near future-great service"

"kyle was great!!"

"Service was quick and technician noted condensation on my furnace which was outside of his reason for the call. Very personable and considerate."

"Kyle walked me through the process for the annual draining of my water heater. Very helpful. The expansion tank looks great."

"kyle was very helpful and knowledgeable"

"Problem identified and solution accomplished."

"Prompt thorough and polite"

"Arrival was prompt. Technician was courteous. Explanation of service was concise."

"The work was done in a timely manner. David answered any questions I had and asked if there was anything further before leaving. He was courteous about his surroundings and discussed what he checked."

"Good job but left yhe air conditioner running with my windows open and left the lights on in the basement."

"Everything was professional. However, the wrong thermostat was supplied. When the contract was discussed, a "smart" thermostat was specifically requested, and a standard thermostat was installed."

"David was was very thorough and very nice personality."

"David and Eric were great! On time and did a great job! Friendly and respectful of our property."

"Service communication details"

"Anthony checked everything out and I feel my system is ready for winter."

"Anthony was knowledgeable and terrific!"

"Ive had Jeffery before, and he really seems to know what hes doing."

"Great work efficient and professional!"

"No long wait for appt., tech arrived on time and provided advance notice of arrival, tech wore shoe coverings, believe diagnosis was accurate"

"Very prompt, very professional, done the job in a timely fashion,"

"Kyle Sherrod did an efficient and professional job."

"Tech was quick, through with annual inspection. Was able to replace capacitor on my air-conditioner unit that was noted on previous A/C inspection. Would like receipt for replacement of capacitor."

"Gary was very informative and provided detailed information re nature of problem. While he wasnt able to rectify situation due to commercial status of HVAC unit for entire condo complex, he still did some cleaning of individual condo unit at no charge in effort to improve functioning."

"Tech contacted me that he was on his way. Arrived in time scheduled and went right to work. When finished, updates me with the status of my furnace."

"Kyle was very efficient and knowledgeable about my situation. He was attentive and concerned that my need be professionally completed."

"17000 dollars to fix my air conditioner."

"Hope that David and Jeff stay on with your company. They are both valued workers that you can be proud to have working for you. ."

"I was afraid it would take longer to get the A-coil for my Air Conditioner, so I was really pleased to have my air conditioner repaired in ten days."

"Prompt, friendly, and knowledgeable"

"Youre tech was polite, he was efficient, and he was on time, he did everything to see that I was satisfied"

"He was very supportive and knowledgeable. Jeffrey was a joy to work with. I will use your company from now on!!!"

"very nice and did what was needed"

"On time, problem solved quickly, new disposal installed & working great."

"Experienced and explained well what was wrong. Arrived on time, friendly"

"The service person gave us several options to choose from which was great."

"Chris is always helpful when he comes by and is good at explaining what's going on"

"He came in and went into my attic to check on my furnance. Apparently he checked everything and found it to be satisfactory. I was glad of that."

"very efficient service"

"Kyle was very knowledgeable about the issues we were having and successfully fixed my issues. He immediately put shoe covers which I really appreciated. Very respectful of my time."

"Very prompt and let me know everything he was doing, and I was very satisfied"

"Kyle explained what he needed to do. Was efficient and friendly."

"Plumbing technician Kyle Sherrod was magnificent. We had done pre-visit research on options and thought prepared to make a decision during his visit. Without discounting our research, Kyle offered other options we hadn't considered. He then presented six options (of which he was well informed), answered our questions related to them, and then left so we had the time to consider the options. Knowing that Kyle will be the one to install our decision takes a worry away from us."

"Excellent service"

"Friendly"

"From the first phone call to the actual diagnosis it was simple and officiant definitely lived up to the ratings."

"Tim was great -- on time, very professional, explained everything,"

"He seemed knowledgeable, had researched my issue and explained it very well."

"Service Rep was at my house. He checked the A/C and cleaned it. He also checked the furnace filter which was dirty. I got a new filter and replaced it in the furnace. A/C was blowing cold air. Thermostat set at 73. However, the A/C is still running since 11:45am. Its now 8:45pm! The thermostat is set to 73 degree. As of 8:45pm, it is actually 75 degrees.and the A/C is still running!! Almost 9 hours of running!!!! I dont know if its the A/C or the thermostat, but something is NOT working. Very disappointed in this service."

"TWO GUYS WERE GREAT !!!"

"Since our relationship began back in 2009, the personnel and service of Becht/Givens as consistently met or exceeded, more often the latter, my expectations."

"Tim was thorough and did a great job explaining what he did and how our system is doing."

"Tim was very polite and answered my questions and concerns in a professional manner. Was willing to work around an emergency that occurred right before his expected arrival. Then came back around after everything was sorted."

"The original repairs did not fix the problem; service was sent back out and repairs were made free of charge."

"Tech did not show up. It was an effort to get someone with a property key there to meet with him too!"

"Jeff and Chris were knowledgeable, answered our questions, and performed all work (to include clean-up) to a high standard."

"The technicians were knowledgeable, and everyone was professional and kind."

"Gary has been here two days in a row and is schedul;ed to come back today. He has worked tirelessly and found the reasaon for a 11 month old unit to not deliver cold air. Pls award him a special commendation for his service."

"Our Service technician, Jeffrey White, was very thorough and explained everything us as he went thru his diagnosis and told us our air conditioner was low on coolant and he would refill it. Jefferey was very friendly and through and we appreciate his thoroughness."

"Eric and Buddy provided a lot of valuable information"

"called ahead, showed up on time, and did the work efficiently"

"Chris was efficient, knowledgeable, and explained the reasons for his findings and recommendations. Eric answered our many questions to help us make an informed decision."

"Did what you promised when I bought the product."

"Gary was prompt and knowledgeable and had our AC back up and running in under an hour."

"Tim did an amazing job."

"The technicians were timely, professional, and knowledgeable."

"We were without ac for 8 days ! Another company fixed our problem in 2 hours"

"Gary was very kind and helpful. We had to go through a few extra hoops with my home warranty and he was very pleasant and talked with them with no hassle. Thanks for the help!"

"There are several issues. 1. I tried to schedule the appt online. To verify it went through I called Monday morning & it had not so the woman made the appointment. Later that same day I got a call from a call ctr (actually more than 1) who first put me on hold for a long time & then when they called back again they transferred me to the woman who had made the appointment. 2. When Mr. Harper came he was nice and professional however his Ipad or whatever he was supposed to use to develop the estimate was not working so he was going to email the estimate. It has never come. Weird to get a survery about how your service was before I got an estimate."

"Tim our technician was very professional. He was thorough with the services he provided and patient with explanation of said services."

"He checked both the furnance and the air conditioner to find the problem and it turned out it was the latter."

"First the technician was early and was completed quickly. Very nice"

"Fast, Efficient, Cost Effective"

"service was great, waiting 4 days ,not so much."

"The guys are friendly and answer any questions and take there time"

"Service is always reliable totally trustworthy and Timothy was great tech who goes above and beyond in his service and how he explained the status of our system"

"Eric and Gary were prompt, professional, and very knowledgeable."

"I received a phone call from your promotions last month and agreed to schedule a service. Apparently it was not scheduled properly as I received a last minute call to reschedule as not enough time to service my home. The rescheduled slot was to put me on a first call in the 8a-12 slot as I needed to be free for my business commitments in afternoon - When I called at 9:30 to see where tech was I was informed they were somewhere else first and I would be next - Got a call at 11:30 saying tech would be at my place in an hour. Tech arrived at 1:30 with a sales rep - - poor admin on office's part and I am very disappointed with all the inconveniences placed on me as customer. I would like to make note of how very kind and professional Tim was and apologetic on behalf of company for all the inconveniences I incurred. He did a wonderful job servicing/cleaning and explaining the status of my home systems."

"I never give perfect scores because theres always more for improvement."

"They arrived early and completed the tasks quickly and efficiently"

"Technician Gary Burnett came during the scheduled time period, was courteous and professional, and thoroughly checked our system. He explained our issues and possibly solutions in details and in an understandable way. I didn't feel like he was just trying to sell the most expensive services but suggested more reasonable and budget-friendly solutions."

"Very prompt and courteous"

"David as courteous and pleasant. He seems to be efficient."

"Prompt, polite and very efficient"

"Pleasant competent troubleshooting. However it concerns me that this about the fourth time we've called for this issue on this less than one year old unit and he could find no record of previous service calls for the problem in the computer (our last visit was to replace the inverter which was supposed to fix the problem)."

"Great service"

"Technician Tim fully explained what he was going to do to the AC unit and made sure it was running perfectly before he left."

"Quiet quick and effective"

"Tim is great! I am always so happy when he is our technician."

"tim was great"

"Unfortunately, the warehouse sent the wrong part and our technician had to return to the warehouse for the correct part."

"Professional and efficient"

"My technician was not in a hurry to leave. Like always, he was thorough and took extra steps to make sure everything was working correctly"

"Both representatives were very professional and friendly and accommodating. They were very communicative and open about their process and I felt comfortable with their presence in my home."

"The service man came promptly and assured me my air conditioner was working properly after checking it out."

"Did very good job"

"Friendly and quick service.."

"Our tech. TIM. DOES A VERY GOOD JOB. BERY THROUGH. I TRUST HIM"

"Appointment the next day of my request and the job done promptly the same day."

"Always do a good job with us"

"Kyle was very knowledgeable and educated me on a couple of things."

"The technician was very professional. He talked to me about every step he took to fix my issue."

"He did an excellent job and was very thorough"

"Cooperate customer oriented detailed"

"Thorough"

"Thorough"

"Timothy was very professional. Friendly,on time and knowledgeable."

"Efficiently executed the maintenance on my furnace and air conditioner."

"Was impressed with our technician Mark Terry and his knowledge of the business"

"Kind, knowledgeable, fixes issues each time he has come out. Great personality."

"Sean was able to stop the leak under the kitchen sink and provide an estimate for future repairs"

"Thisb young man was so polite I have a 5 yr old grandson that followed him around asking hundreds of questions and I would tell him to leave this man alone and Sean took the time to answer his many questions. He went out of his way to be polite and did the most excellent work"

"Provided the estimate as requested (temporary disconnect of exterior unit to allow a new underground new water service line is installed to the house.). I asked him to follow up with an estimate on repositioning the interior coolant lines before re-setting outdoor unit. Original estimate was e-mailed 3/6. No follow up received...I chose another company."

"Took care of install with recirculating pump issue in timely manor."

"Took care of install with recirculating pump issue in timely manor."

"Great service technician. Polite and honest."

"The technician was easy to talk to. He wasn't able to completely answer my questions but did a good job of explaining my issues."

"Great service"

"System is working well after each service"

"Your tech was terrific and thorough."

"Good quality service"

"Kyle is an outstanding plumber,efficient,careful, explains thoroughly, works til the problem is solved and great personality. Mark is extremely efficient and thorough. He fixed the problem immediately that the earlier people thought was broken. Very confident in these two."

"Your team is very professional."

"Service was excellent. However, the price for a furnace filter is unbelievable! The cost was DOUBLE the price online!! Wont never recommend a furnace filter from you guys."

"Used them for many years"

"Thorough servicing"

"Best service"

"Very knowledgeable employees"

"Tech was knowledgeable and polite."

"Gary was great. Took time to answer questions and was very thorough"

"Service was perfect from making the appointment, to Mark being right on time to his quick cometion of the work."

"Very happy with service and professionalism. Tim was very respectful to me and my home. He wasnt able to answer one of my questions but promised a follow up call. He called the next day and left me a voicemail with a response. I appreciated it!"

"Mark is always on time and very efficient but thorough. He gives me excellent end of service reports and gladly answers and questions I may have."

"The team did the best they could to get someone scheduled quickly. It would've been great for the same day but the next day was pretty great."

"reliable service"

"Responsive, timely, good service"

"arrived on time, considerate, explained the problem well, professional job."

"Very thorough job"

"Kyle was friendly, professional, and on time. Answered all questions we had and didn't stray from price quote."

"Technician did not bring correct nozzle or fuel filter to propetly service unit. Service manager promised owner in 2021 that parts would be ordered annually and be ket in stock."

"Easy to do business with"

"awaiting results from second opinion"

"Very professional, he also removed debris and cleaned as he worked. Very friendly and personable."

"Gary gave us good service"

"Tech on time, knowledgeable and friendly. Answered all of our questions."

"Have always had a very good experience in fast response to any problem we have had. Fast friendly and respectful employees"

"He is very professional, he cleaned up the debris as he removed the old faucet.He was also very perosnable."

"Always on time and to great work."

"I have been with Becht/Givens Heating over 25 years and they do a good job."

"Fast and efficient"

"Excellent service"

"Christopher, Brad, and Steven were very polite and knowledgeable regarding the services provided."

"Your workers are very nice and know what they are doing"

"Kyle S. was very professional and thoroughly explained everything to me regarding my plumbing issues and answered any and every question I had. I couldnt have asked for a better plumber and he made sure everything was working properly before leaving. I will definitely be requesting him specifically for any future plumbing needs."

"He seemed to know what he was doing, did a good job, and did not try to sell me any products."

"Techs are friendly, always lets know what they did."

"It took about a month to get my ac fixed but was worth the wait."

"The technicians are professional and seem to have knowledge of their jobs."

"The service techs are wonderful but I think the repair charges are too high."

"Great customer service skills and very knowledgeable. Thank You"

"In over a decade of our home being serviced by Becht/Givens I have yet to find reason to criticize any aspect of that service."

"The technicians are very pleasant and professional."

"Tech provided excellent advice and recommended the solution we needed."

"good techs, polite, cleaned up after themselves, answered my questions well."

"Reliable,"

"Hard working, courteous, and I have faith in your company and associates you have working for you."

"Always professional"

"On time, friendly, and tell you what caused the problem."

"Quality service at reasonable price."

"He did a awesome job and was very nice"

"All of my questions were answered. Great customer service skills. They stayed with the project until completed, even with the issues we were having with the electrical during installation. Fabulous"

"Very friendly and professional.."

"not sure what to think, day after they came, our water heater was not working"

"Good service"

"terrible service and lazy plumber"

"Excellent service."

"Satisfied long time customer"

"Only if the people ask me to recommend you."

"Brecht/Givens has always maintained my equipment on a preventative maintenance program, and done a great job."

"Whenever I have had to call for service everyone from the customer service representative to the techs plumbers and installers have been very professional respectful and very friendly their customer service is the best"

"These guys were amazing! They were quite knowledgeable and informative. Very friendly and courteous. They even cleaned up after themselves ??"

"Jake does a great job, so does Eric. They are both very nice to work with."

"Called before coming as promised.& did the job well very polite."

"I was disappointed that I requested a technician for a AC issue and arriving with the technician was a salesman. It was clear from the outset that they wanted to sell more than repair"

"Excellent, friendly, professional service!"

"Fast service during a cooling emergency."

"He went above and beyond with his service."

"Ray was an expert, professional and efficient. True coustomer service excellence."

"My unit is 14 yrs old and telling me about how long units last is not what I want.to keep discussing although it is nice to hear but not a cost I want to deal with right now"

"Everything was good"

"Technician was great - did a thorough review and quick resolution"

"Have recommended plumbing service for years, now will do the same with HVAC. Another company was out and didnt accurately diagnose my problem and pitched me on a new system. The BG guys had the problem figured out in 10 minutes and fixed in thirty. Amazing, honest, and friendly"

"Good follow- up, knowledgeable people."

"Very reliable if something changes I always get notified very courteous and professional"

"Professional and no hard sell"

"Arrived on time completed work professionally"

"Mark was outstanding!"

"Problem solving, communication, service"

"Good job well done."

"Pushy sales only up selling totally over priced outrageously!!!! Becht wanted $17,000 to do a job other companies $6,000 and Becht wanted $2,500 for repairs and other company only $600 and Becht wanted $193 per pound for Freon and other companies $60 per pound! RIP OFF!!!! Should be ashamed of yourselves taking advantage of vulnerable customers! Shame on you!!!!"

"The tech was very knowledgeable and polite. However, he didn't seem to do very much. He was done very quickly."

"The service tech was very good. Kew what was needed to fix the issue and completed the repairs"

"Very professional, helpful technicians"

"Tech was very friendly. He took time to explain things to us. He was courteous and respectful."

"The technician(Mark) was very thorough even in the drizzle we had all morning. this would have encouraged a less persistent tech to hurry thru and be less complete about his work. Mark was very conscientious."

"It was easy to schedule a maintenance appointment and the technician showed up right when he said. He was very nice and cordial and explained what needed to be replaced with the price write-up. He came back in the afternoon with the parts needed. All went smooth"

"Inspection was professional and thorough."

"I submitted ththis survey but system said there was an error. Call me to discuss issues."

"The tech wasn't informed it was an oil furnace, and didn't have filter and nozzle with him to complete the job. I much make another appointment to finish the job."

"We had Mr Owen previously and this time. We are very impressed with his service. He is very knowledgeable about how to resolve our plumbing issues and very good at keeping a clean work place."

"The technician solved the problem in a timely manner and Im pleased with the results. My kitchen sink is flowing freely again."

"no comment"

"Super good service"

"Jake did an outstanding job. I want him to always service our equipment."

"Because of professionalism, arriving on time, kindness to our pet, and education provided."

"They did a very nice and thorough job."

"Always fully check out my HVAC system."

"Excellent customer service. Very knowledgeable."

"Tech Mark noticed and notified Ryan that the duct cleaning done recently was not satisfactory. Ryan came out and scheduled a recleaning."

"Professionals were both courteous and friendly and did their work quickly and were willing to answer any questions asked."

"Mark was polite, friendly and explained what he was going to do. He also followed up with an issue he discovered on the maintenance call, got it scheduled and completed the repair on the follow up visit."

"they were on time and seemed very know exactly what needed to be done."

"Anthony Owens was amazing. He inspected everything so thoroughly and went above and beyond in every way. He deserves a raise. I will always use your service in the future."

"The technician was very nice and the was done in a timely fashion"

"I thought Charles did a good job. He checked everything that needed to be checked to keep it running well."

"The tech did a good job and answered my questions"

"Anthony not only completes the work but offers suggestions for future improvements."

"Quick service. Knowledgeable technicians."

"Very professional"

"A thorough discussion and tips on how to set the humidifier helped with the problem. It's much better now."

"The techs were very knowledgeable and friendly"

"Seemed very thorough and informed me of everything."

"Promises made, promises kept"

"Special attention to my needs . Anthony and Brayton were very supportive."

"Techs were courteous, knowledgeable and respectful of property"