What Are Trip Charges and Diagnostic Fees?

When you are looking for heating, cooling or plumbing services from Service Experts Heating & Air Conditioning, you will pay for the trip charge and a diagnostic fee separately. Many companies you’ve hired in the past may have combined the trip charge and diagnostic fee, but we think we can offer you greater value by separating them.

What Is a Trip Charge?

A trip charge includes the cost for a qualified plumber or HVAC technician to stop by your home. Often called a service call fee, this cost is the standard rate for sending our technicians, equipment and expertise to your doorstep.

What Is a Diagnostic Fee?

The diagnostic fee pays for the services necessary to find the root of a problem. With plumbing, this can be comprised of scoping. In HVAC repairs, it might involve examining the inside of your system. If you elect to use Service Experts Heating & Air Conditioning for your repairs, the diagnostic fee is rolled into the repair bill. But bear in mind, you will be charged for the diagnostic services alone if you don’t.

What Are the Differences Between a Trip Fee and a Diagnostic Fee

In general, a trip fee covers sending the plumber or HVAC technician to your residence, while the diagnostic fee encompasses all the work involved in evaluating the problem and coming up with a plan for repairs. If you’re paying for repairs, you won’t notice the diagnostic fee since it will be rolled into the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Billed Separately?

Some other plumbers and HVAC companies will charge one fee for both the trip and the diagnostics. Instead of charging you for two services together, we prefer two separate fees. This allows us to price our services in the fairest achievable manner.

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