When you need heating, cooling or plumbing services from Becht/Givens Service Experts, you will pay for the trip charge and a diagnostic fee individually. Many companies you’ve hired in the past may have combined the trip charge and diagnostic fee, but we believe we can offer you even more value by separating the two.
What Exactly Is a Trip Charge?
A trip charge handles the cost for a licensed plumber or HVAC technician to come to your home. Sometimes called a service call fee, this payment is the initial rate for delivering our technicians, equipment and expertise to your door. If you would like to avoid trip charges in the future, you can explore registering for one of our membership programs.
What Is a Diagnostic Fee?
The diagnostic fee is made up of the services needed to locate the root cause of a problem. With plumbing, this can include scoping. During HVAC repairs, it might involve examining the inside of the cabinet. If you elect to use Becht/Givens Service Experts for your repairs, the diagnostic fee is rolled into the repair bill. That said, you're charged for the diagnostic services alone if you choose not to.
What Is the Difference Between a Trip Fee and a Diagnostic Fee
In most cases, a trip fee covers sending the plumber or HVAC technician to your residence, while the diagnostic fee addresses all the work concerned with assessing the problem and figuring out a plan for repairs. If you are paying for repairs, you won't notice the diagnostic fee because it will be absorbed into the cost of the repairs.
Why Are Diagnostic Fees and Trip Charges Billed Separately?
Many plumbers and HVAC companies are going to charge one fee for both the trip and the diagnostics. As opposed to charging you for two services at the same time, we prefer two separate fees. This allows us to price our services in the fairest achievable manner.