Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

This past May, Service Experts Heating and Air Conditioning of Raleigh received a phone call from a gentleman named Jimmy from the Raleigh community who told us about a remarkable project he was working on for his neighbor Kyla.

Kyla Tracy is nine years old and was born with Osteogenesis Imperfecta, commonly known as brittle bone disease. She is dependent on a wheelchair to get around and her residence was not wheelchair accessible, mostly because of the size of the chair. When Jimmy realized the problem, he considered remodeling the Tracy family’s residence to make it fully wheel-chair compatible. However, due to the age of the home, it was going to be a larger project than he realized. Finding his way around the obstacles, Jimmy thought about turning the Tracy family’s carport into a wheelchair friendly apartment, which would come complete with Kyla’s own bedroom, bathroom, playroom, and kitchen area.

Excited, Jimmy began contacting local contractors, including building supply companies, plumbers, and electricians and they all said they would be happy to help and donate services and supplies. He called Service Experts of Raleigh for the heating and cooling piece of Kyla’s new living area. Our Service Experts residential sales consultants went over to ask more about the renovation and were amazed by how intelligent and sweet Kyla was and they determined they had to help.

Kyla’s father, Jared Tracy, said he assumed he would pay for the $12,000 HVAC equipment for Kyla’s new apartment, but with the assistance of Lennox and RE Michel, Service Experts of Raleigh was able to present the Tracy’s an invoice that read:

“We are more than honored to present you with a complete heating and cooling system at no charge as long as we can all get hugs.”

The team at Service Experts of Raleigh were over the moon to help provide such an extraordinary girl with a much-deserved place of her own that allows her to maneuver her wheelchair safety and efficiently. But there’s still more to do. Kyla’s family is trying to purchase a wheel-chair friendly automobile to better transport Kyla and her family. To find out more or to donate to Kyla’s van, please go to their GoFundMe account.

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