How Do I Choose the Right AC Repair Company in Louisville?
When your air conditioner breaks down on a sweltering summer afternoon, you need fast repair services that you can count on. But with so many companies claiming to offer the very best AC repair services in the U.S., how do you know which is the right choice for your home? Follow these 10 guidelines when choosing an HVAC repair company to help you feel comfortable with the service provider you pick out.
1. Read Customer Reviews
Many homeowners kick off their search for an AC repair company on the internet. While you’re on your computer, phone or tablet, be sure to look at ratings from past customers who’ve shared their experiences—the good and the bad. Look for companies with a high overall evaluation and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or associates are valuable when hunting for an AC repair company. Learn which companies the people you trust have employed for HVAC repair in the past and whether they had a favorable experience. This firsthand insight and the potential to ask specific questions can help you make an knowledgeable decision when selecting an HVAC specialist.
3. Know the HVAC Repair Company’s Service Area
A particular company may clearly be the best, but it doesn’t matter if they don’t service your neighborhood. Some companies have a limited service area or charge extra fees for traveling beyond their usual boundaries. Check ahead of time to see if your street address is included in the company’s service area. If not, ask if if they’re able to come to you for an extra charge. Thoroughly weigh your local alternatives before deciding to pay extra for an out-of-area heating and cooling company.
4. Find Out About Emergency Services
Air conditioners seem to stop working at the most inconvenient times. Choosing a company that provides emergency services is vital if you need timely, reliable assistance on a Friday evening or a holiday weekend. Look for “after-hours,” “24/7” or “emergency services” on the company’s website, and ask if an extra fee applies for service calls outside regular business hours.
5. Check for HVAC Industry Certifications
Certifications indicate a company’s commitment to quality and professionalism. Try to get an HVAC repair company that has certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company abides by industry standards and that their repair specialists are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before trusting your AC repair to just any professional, verify that they are licensed, bonded and insured. A licensed company has met the required permitting requirements to do business legally in your state. Bonding means the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or property damage while its employees are making the repair. Ask for proof of licensing, bonding and insurance to confirm you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long history of supplying quality service most likely has the experience it needs to handle complicated repairs. See how long the company has been operating. Then, ask a specialist whether they have previously tackled the problem you need fixed. Such experience is essential to ensure consistent, reliable and professional service.
8. Assess the Company’s Communication and Customer Service
Excellent communication is crucial when dealing with any company. The HVAC repair company you bring into your home should be responsive, attentive and willing to answer your questions. Look for evidence of techs going the extra mile in the online reviews you read and pay attention to how you’re treated when you call a company to try to schedule a repair.
9. Compare AC Repair Estimates
Getting numerous quotes helps you select a company that offers competitive and honest prices. Be cautious of companies that come up with low-ball estimates, as these companies may cut corners to keep prices very low or tack on hidden fees to their work. The most trusted companies provide thorough and transparent quotes up front, making sure you understand the full cost of repairs before work commences.
10. Evaluate Warranties and Guarantees
Respected service providers guarantee their work and provide warranties for your peace of mind. Such coverage demonstrates quality assurance and helps you choose a company for your home with confidence. A combination of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Selecting a good HVAC contractor doesn’t have to be daunting. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency service, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning ac threatens to interrupt your comfort, contact a Service Experts office near you and schedule skilled AC repair services.
