When your air conditioner breaks down on a hot summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the very best AC repair services in North America, how do you know which is the right choice for your home? Follow these 10 recommendations when choosing an HVAC repair company to help you feel confident about the service provider you select.
1. Read Customer Reviews
Many property owners kick off their search for an AC repair company on the internet. While you’re surfing the web, be sure to read reviews from past customers who’ve shared their experiences—for better or worse. Look for companies with a high overall rating and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or associates are helpful when hunting for an AC repair business. Figure out which companies the people you trust have worked with for HVAC repair in the past and whether they had a favorable experience. This firsthand insight and the potential to ask specific questions can help you make an knowledgeable decision when selecting an AC repair company.
3. Know the HVAC Repair Company’s Service Area
A certain company may clearly be the best, but it doesn’t matter if they don’t service your city. Some companies have a limited service area or charge extra fees for going to calls at properties outside their normal service area. Inquire if your neighborhood is included in the company’s service area. If not, determine if they’re prepared to come to you for an extra cost. Thoroughly weigh your local alternatives before deciding to pay a higher amount for an out-of-area heating and cooling company.
4. Find Out About Emergency Services
Air conditioners seem to malfunction at the most inopportune times. Choosing a company that delivers emergency services is vital if you need prompt, reliable assistance on a Friday evening or a holiday weekend. Check for “after-hours,” “24/7” or “emergency services” on the company’s website, and find out if an extra fee applies for service calls outside regular business hours.
5. Check for HVAC Industry Certifications
Certifications indicate a company’s commitment to quality and professionalism. Look for an HVAC repair company that has earned certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company abides by industry standards and that their employees are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before trusting your AC repair to just any service provider, verify that they are licensed, bonded and insured. A licensed company has met the required permitting requirements to do business legally in your state. Bonding means the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property while the company's crews are making the repair. Look for proof of licensing, bonding and insurance to confirm you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a solid reputation of providing quality service very likely has the experience it needs to handle complicated problems. Find out how long the company has been in existence. Then, ask a specialist whether they have previously worked on the problem you need repaired. Such experience is vital to ensure consistent, effective and professional service.
8. Assess the Company’s Communication and Customer Service
Effective communication is vital when dealing with any company. The HVAC repair company you bring into your home should be responsive, attentive and ready to answer your questions. Try to find evidence of techs going the extra mile in the online reviews you read and pay attention to how you’re treated when you reach out about a repair.
9. Compare AC Repair Estimates
Obtaining several quotes helps you select a company that offers competitive and fair prices. Be wary of companies that provide low-ball estimates, as these companies may cut corners to keep prices low or tack on hidden fees at the end. The most reputable companies provide comprehensive and transparent quotes up front, guaranteeing you understand the full cost of repairs before work starts out.
10. Evaluate Warranties and Guarantees
Reliable service providers guarantee their work and offer warranties for your assurance. Such coverage displays quality assurance and helps you move forward with confidence. A combination of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Finding a good HVAC technician doesn’t have to be daunting. Service Experts is a national business with hometown heart, ready to serve you with affordable prices, 24/7 emergency support, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning ac threatens to disrupt your comfort, contact a Service Experts office near you and schedule professional AC repair services in Louisville.