Commonly Available Job Positions at Becht / Givens Service Experts Heating & Air Conditioning in Louisville Jobs at Service Experts Heating and Air Conditioning General Manager The General Manager is responsible for directing and coordinating all activities of a Service Experts Heating and Air Conditioning service center. The General Manager oversees the P&L, drives sales, and provides direction to all employees and processes for the office. Service Technician The Service Technician completes diagnostic, service, and/or maintenance work on residential and/or commercial HVAC equipment and accessories. The Service Technician corresponds with residential and/or commercial customers to answer questions, resolve issues, and confirm complete customer satisfaction. The person filling the position also promotes products and services to customer and works under the supervision of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician performs heating, cooling, and related equipment and accessory installation and start-ups on residential and/or commercial locations. The person in the position also conducts installation and service on IAQ products and equipment, as well, and has the ability to comprehend controls and wiring graphics and schematics. Customer Service Specialist The Customer Service Specialist fields customer inquiries, concerns, and billing questions with the highest level of consideration and professionalism to resolve customer concerns with a one-call resolution. The Customer Service Specialist is also held accountable for helping with day-to-day operation of the Service Experts Heating and Air Conditioning service center. Dispatcher The Dispatcher, abiding by company radio and pager procedures, dispatches appointments to Installers, Service Technicians, and Maintenance Technicians. The person in the role also interacts with the customer to confirm the customer is notified of scheduled appointments, reply to questions, and to help resolve issues. The Dispatcher efficiently plans and routes the most appropriate technicians using established company procedures.