Training & Development

Career Training Opportunities from Becht / Givens Service Experts Heating & Air Conditioning in LouisvilleCareer Training Opportunities from Becht / Givens Service Experts Heating & Air Conditioning in Louisville

Sales Training
The sales training contains:

  • Five (5) Residential Sales Consultant classes each year.
    • Two week program focused on technical and sales to better equip the RSC for success in their region.
  • Two (2) Commercial Account Manager classes yearly.
    • Two week course focused on technical and sales to better equip the RSC for success in their market.
  • Two (2) different sales programs put on for General Managers twice a year, totaling 4 ½ training days, focusing on sales culture and everyday sales leadership.

Technical Training
The technical training for technicians contains:

  • Furnace and air conditioning tune-up procedural training twice a year
  • Heat exchanger and carbon monoxide inspection in the fall
  • Technical communication and ‘build-a-tech’ twice a year
  • Continuous NATE certification and specialty courses on demand

Service Experts Heating and Air Conditioning is investing in supplementary education through the use of a Learning Management System, to drive assigned and ad hoc courses to better train our technical personnel.

Miscellaneous Training

  • Semiannually, conduct Operational Excellence for General Managers, to offer support, resources, and structure for operating a business from the P&L aspect.

Customer Service Specialist

  • Three (3) times a year, conduct outbound calling through a one (1) day course. In this course we go over HVAC basics, what drives people to purchase, calling techniques, scripts, customer buying signs, and overcoming customer complaints.

Dispatcher

  • No formal training provided. On the job training given by the General Manager and applicable staff at the center.

Sales Training
The sales training contains:

  • Five (5) Residential Sales Consultant classes each year.
    • Two week program focused on technical and sales to better equip the RSC for success in their region.
  • Two (2) Commercial Account Manager classes yearly.
    • Two week course focused on technical and sales to better equip the RSC for success in their market.
  • Two (2) different sales programs put on for General Managers twice a year, totaling 4 ½ training days, focusing on sales culture and everyday sales leadership.

Technical Training
The technical training for technicians contains:

  • Furnace and air conditioning tune-up procedural training twice a year
  • Heat exchanger and carbon monoxide inspection in the fall
  • Technical communication and ‘build-a-tech’ twice a year
  • Continuous NATE certification and specialty courses on demand

Service Experts Heating and Air Conditioning is investing in supplementary education through the use of a Learning Management System, to drive assigned and ad hoc courses to better train our technical personnel.

Miscellaneous Training

  • Semiannually, conduct Operational Excellence for General Managers, to offer support, resources, and structure for operating a business from the P&L aspect.

Customer Service Specialist

  • Three (3) times a year, conduct outbound calling through a one (1) day course. In this course we go over HVAC basics, what drives people to purchase, calling techniques, scripts, customer buying signs, and overcoming customer complaints.

Dispatcher

  • No formal training provided. On the job training given by the General Manager and applicable staff at the center.
Becht / Givens Service Experts Heating & Air Conditioning
2999 Industrial Parkway
Jeffersonville, Indiana 47130

Phone: 502-785-8230
Email: bechtgivens@serviceexperts.com
License # PC19900111